Service Drive Attendant / Porter at Mercedes-Benz… · Tucson

Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are looking for a passionate, customer-focused Service Driver Greeter to join our team to ensure our valued customers have a positive, efficient dealership experience. The ideal candidate will be friendly, welcoming, and contributes to operational excellence through strong organizational and communication skills.

What We Offer:

• Competitive Compensation!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Well-being:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Greet customers as they arrive on the Service Drive and direct them to the appropriate Service Advisor or department for further assistance.
• Provide customers with basic information about our services and assist in scheduling appointments, if necessary.
• Monitor customer wait times and communicate with service advisors and technicians to ensure a timely and efficient service experience.
• Address any customer concerns or complaints and escalate to management when necessary.
• Maintain a neat and organized Service Drive area, ensuring a welcoming environment for customers.
• Air tires and reset tire pressure monitors.

Desired Qualifications and Experience:

• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills, both in person and over the phone.
• Ability to multitask effectively in a fast-paced environment while maintaining a high level of professionalism.
• Friendly and approachable with a team-player attitude.
• Proficient computer skills and experience with data entry.
• Ability to work a flexible schedule including Saturdays and holidays.
• Must have a valid ARIZONA driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screening.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.