Intensive Behavioral Health Care Manager… at Mental Health… · Memphis

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Intensive Behavioral Health Care Manager (Memphis, TN)

Schedule: Monday to Friday, 8:00 AM - 4:30 PM

SALARY: $43,500 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.

JOB SUMMARY: Provide comprehensive care management services to adults with SPMI. Develop relationships with consumers and assist them in overcoming challenges to live healthy, successful lives in the community. Collaborate with interdisciplinary team and community partners to provide innovative solutions to help consumers achieve their goals.

RESPONSIBILITIES:

• Continual assessment of consumers’ needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Participate in rotating on-call schedule, which includes after hours and weekends.
• Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Ensure efficient transition of consumers when needed within the Agency and the community.
• Meet productivity standards as indicated in the Policies and Procedures.
• Meet regularly with Care Management Supervisor (individual and group).
• Attend morning and weekly team meetings as scheduled. Follow-up with the plan(s) developed in each meeting.
• Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
• Develop and maintain relationships within family unit and friends.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow through with contacts.
• Complete individualized review (concurrent review) based on consumer’s needs to be provided to payor.
• Participate in rotation to facilitate daily group activities for consumers involved with CTT.
• All duties associated with Care Manager I.

REQUIREMENTS:

• Bachelor’s Degree in a health-related field of counseling, psychology, social work or other behavioral health field.
• Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Cell Phone
• Transportation That Seats 4 People

CORE COMPETENCIES:

Team Oriented

• Attend team meetings
• Participate in team meetings
• Assist other care managers as needed
• Aware of the role they play on the team
• Can diffuse even high-tension situations comfortably

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• CM is in the home regularly

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback
• Ability to work with other departments
• Understanding and empathetic
• Good listener

JOINT COMMISSION COMPETENCIES:

• Demonstrates effective communication skills with primary age group: Adults
• Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
• Progress notes are timely, thorough, and follows best practice.
• Documentation is clearly linked to care plan goals.
• Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Demonstrates effective communication skills with supervisor, team members and other agency employees.

REPORTING TO THIS POSITION:

• None

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PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

​BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.