Desktop Support Tech at MemorialCare in Laguna Hills, CA

Summary: MemorialCare is a nonprofit integrated health system seeking a Desktop Support Tech to provide entry-level Tier 2 support across PC hardware, networks, software, and related technologies. The role supports incidents, problems, and requests, installs and maintains desktop infrastructure, troubleshoots technical issues, and documents work within service-level and department guidelines.

Responsibilities:
- Builds and installs PCs, and peripheral devices including printers, scanners, mobile and smart phones, related to desktop infrastructure in accordance with department standards
- Provides advice and guidance to colleagues regarding incidents. Explains and documents technical issues in a straightforward way to clients
- Supports and maintains installed PCs, networks, telephone end points, and peripherals with routine maintenance. Coordinates migration of desktops to most current Windows platform as necessary
- Identifies, logs, and resolves technical problems with software applications or network systems
- Creates, maintains, and distributes reports of progress on work efforts to leadership. Identifies potential changes and system improvements to present to leadership for consideration and implementation
- Ensures that work is carried out within agreed service levels and in accordance with department guidelines
- Owns daily documentation of achievements, through enterprise ticket tracking systems. Follows guidelines established for tracking efforts related to assigned responsibilities and all hours worked are recorded for aid and analysis

Required Qualifications:
- Minimum 1-year desktop support experience
- Obtained strong knowledge of PC hardware and networks including installation requirements and LAN\WAN
- Demonstrated knowledge of software including Microsoft Operating System
- Demonstrated use of effective verbal and written communication to successfully achieve end user support
- Proven analytical, logical thinking, and problem-solving skills to resolve reported issues
- A+ Certification

Preferred Qualifications:
- Experienced in a healthcare environment preferred
- Microsoft Networking Essentials certification preferred

Required Skills: Desktop Support, PC Hardware, LAN/WAN Networking, Microsoft Operating System, A+ Certification, Verbal and Written Communication

Benefits: Additional compensation may be available for this role, including shift differentials, extra shift incentives, and bonus opportunities., High quality health insurance plan options for employees and their dependents.