CRM Manager Real Estate (Collection) at Melhor Group in Delhi / NCR

Role Overview

We are seeking a CRM Manager / CRM Executive to oversee payment collections, client documentation, and compliance processes while ensuring a seamless customer journey. This role involves raising demand letters, handling ATS registrations, tracking payment schedules, and ensuring GST & RERA compliance. You will serve as the primary point of contact for clients, coordinating with internal teams and providing timely updates to deliver a smooth and professional experience.

Key Responsibilities

Customer Interaction:
• Respond to customer queries via email, WhatsApp, and phone calls promptly.
• Maintain a professional and customer-first approach at all times.

Technical & Compliance:
• Handle ATS (Agreement to Sale) registrations accurately and on time.
• Raise demand letters and coordinate GST requirements with the accounts team.
• Ensure full compliance with RERA (Real Estate Regulatory Authority) guidelines.

Financial Management:
• Collect and track payments as per agreed schedules.
• Follow up with customers and coordinate with accounts to ensure timely receipts and reconciliations.

Communication & Reporting:
• Maintain clear, professional communication with customers and internal teams.
• Generate regular reports on payment status, outstanding dues, and compliance updates for management.

Regulatory Awareness:
• Stay updated with RERA and GST regulations relevant to real estate.
• Proactively address any compliance-related concerns.

Software Knowledge:

The candidate is expected to have a sound knowledge of running the company's ERP based software system i.e. 4QT.

Qualifications & Skills
• Graduate / Postgraduate degree from a recognized institution.
• 26 years of experience in CRM, preferably in real estate.
• Strong knowledge of ATS registration, demand raising, GST, and RERA compliance.
• Excellent communication (verbal & written) and coordination skills.
• Proven track record of efficient payment collection and follow-up.
• Ability to multitask, stay organized, and work independently.
• Proficiency in MS Office and CRM tools.