Operational Excellence Specialist- 6 month… at Mejuri · Toronto

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Job Overview

Reporting to and collaborating with the FC & Operational Excellence Senior Manager, the Operational Excellence Specialist (6 month contract) will be responsible for diagnosing inefficiencies at the root cause level, streamlining operations, and implementing data-driven solutions to enhance overall performance of fulfillment and BOH retail store operations. This role will be crucial in optimizing business processes, which leads to increased efficiency, reduced waste, improved quality, and better decision-making across our fulfillment centers and retail stores. The Operational Excellence Specialist will foster a culture of change, continuous improvement and aligning processes with strategic objectives.

As Mejuri increasingly focuses on digitization, process automation, and data-driven decision-making, there's a growing demand for an Operational Excellence Specialist who can navigate these complex systems. Mejuri is continually seeking to enhance visibility, traceability, and efficiency across their networks and the Operational Excellence Specialist will play a role in shaping the future of operations while developing valuable skills in a dynamic and critical business function.

What you’ll do:

• Plan, and implement projects to improve quality, reduce costs, and increase productivity in warehouse and retail operations
• Supports the standardization of all FC and Retail Fulfilment Operations - creating a consistent way to operate and bring best practices to all operations.
• Help to develop and maintain processes, training and performance metrics
• Foster a culture of safety, change management, continuous improvement, and integrate lean frameworks into day-to-day work
• Coordinate with various business units to develop, test, and refine new warehousing processes and practices
• Coordinate medium sized projects such as facilitating peak preparation or CI projects from end-to-end
• Coordinate meetings and projects, adapting facilitation style to engage different group settings
• Use appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements
• You will be expected to develop hands-on proficiency with AI tools and apply that capability to build operational tools, automate reporting, optimize processes, and deploy agents to continuously raise the bar for how this organization leverages AI.

What you bring to the team:

• Analytical skills with ability to dive deep into data and find root causes, trends and opportunities
• Hands-on experience working through end-to-end fulfillment operations — including inbound receiving, quality inspection, outbound picking and packing, and returns processing — with the ability to identify friction points and improvement opportunities at each stage.
• Demonstrated background in process improvement and operations leadership, with a track record of owning metrics, building reporting, and measuring the impact of changes over time — not just identifying problems, but closing the loop on outcomes.
• Experience conducting time studies to surface inefficiencies, designing and piloting solutions, and monitoring results with discipline — comfortable operating in a test-and-learn environment where hypotheses need to be validated before scaling.
• Ability to collaborate cross-functionally with various team members to implement initiatives with subject matter experts, end-users, and other stakeholders to gather input and feedback
• Ability to convey complex procedures in simple, easy-to-understand language
• Experience with continuous improvement, health & safety, and bonus points for experience with formal methodologies (e.g., lean, project management, etc).
• Proficient understanding of enterprise resource planning (ERP) systems, Google Suite, and Excel
• Experience in coaching and training team members with excellent written and verbal communication skills
• Experience in operations (transport, warehousing, fulfillment, etc.) either in analytical or operational capacity
• Ability to learn quickly, adapt and thrive in ambiguous situations
• AI fluency: We're building an AI-fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work.

Things we consider an asset (Nice to haves) :

• Lean Six Sigma or Project Management certifications (e.g., L6S Belt, CAPM, PMP, etc.)
• Continuous improvement mentality - relentlessly looking for the next opportunity, curious to find ways to improve operations and making it happen!

Bentworth Ave, North York, ON

Hybrid; 3 days in office 2 days remote

Salary $62 500- $84,650 Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of 62 500 to 84 650 per annum based on a candidate’s experience and qualifications. We will review individual salary expectations and **weight salary commensurate with experience.

At Mejuri, we use AI-assisted tools as part of our recruitment process to help screen and assess candidate applications. All hiring decisions involve human review, and our Talent team remains responsible for evaluating candidates and making final decisions throughout the process.

#LI-Onsite

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own, take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.