Digital Shop Fulfillment and Delivery Splst at Meijer · Grand…

Digital Shop Fulfillment and Delivery Splst Location: Grand Rapids, MI As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Grab the Good Stuff: Weekly pay Team member discount 401(k) with company contributions Paid parental leave Paid education assistance Development programs for advancement and career growth Medical/dental/vision And more! Please review the job profile below and apply today! This position works with multiple areas of the company to plan, develop, implement and support Digital Shopping fulfillment solutions and programs. They will develop, drive and execute strategies, capabilities and projects that advance the efficiency of fulfillment operations for the Digital Shopping program. This position will serve as a subject matter expert, and customer advocate to provide innovative service and digital solutions for Meijer. What You'll Be Doing: Provide project and thought leadership in the design, development and implementation of Meijer Digital Shopping solutions for (but not limited to) Pickup and Home Delivery services. May include in store fulfilment, customer communication/interaction, property and construction, and delivery initiatives.This would include leadership through all program phases; design, financial modeling, developments, piloting and scale-up. Actively participates in the strategic positioning of digital shopping and other digital programs, ensuring they meet key business requirements and are consistent with overall Meijer strategic direction. Closely engages with retail operations to monitor and improve joint store/fulfillment partner process for efficiency and quality while improving customer satisfaction with the service. Works closely with other Digital Shopping team members to ensure program changes and strategies are clearly communicated to customers and align with business goals. Provides project coordination to 3rd party contractors including management of project engagement, scope, deliverables, team performance, issue resolution, and success criteria. Actively collaborates with technical IT teams to coordinate technical/system requirements, data structures and platform testing to support Digital Shopping projects and partner integrations. Coordinates internal and external communications on current initiatives, milestones and roadmaps. Identifies opportunities and challenges in market activity through discussions and analysis of data. Reports business results and efficiency measurements by fulfillment channel type, store, and market.Provides reporting to key business stakeholders and leadership. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring With You (Qualifications): Bachelor’s degree Minimum 5+ years of experience in designing & developing customer focused digital business solutions. 3+ years of experience in Digital/e-commerce Operations and/or Product Management of digital solutions. Applied knowledge of customer focused service. Understanding of critical success factors & KPI’s. Fast learner and high performer with a proactive nature and thrives in a fast-paced environment. Exceptional organizational skills. Proven leadership capabilities. Great communicator (listening & presentation skills). Strategic thinker. Moderate-Advanced Excel Abilities. May require limited travel. Business orientation to drive efficiency and profitability. We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. The pay range for this position is listed below. $74,750.00 - $117,250.00 This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you’ll be joining. We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development The interview process is intended to learn more about your personal skills and experience. To this end, we ask that candidates do not use AI tools during the hiring process. Please note: Cameras must be turned on during all virtual interviews. AI tools may not be used during any part of the interview process.