Patient Care Specialist (Naperville) at Medulla in Naperville, IL

Company Description

COMPANY BACKGROUND

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 800-900 employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

We’re on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision is to inspire and empower people in our communities to heal, live and function better.

Job Description

Where Purpose Meets Growth. Where Passion Fuels Healing.

Ready to get out from behind a desk, work with people, or build a career in healthcare?

As a Patient Care Specialist you’ll work directly with patients and alongside our Doctors of Chiropractic in a fast-paced, active clinic environment. We provide a combination of paid virtual and hands-on training to teach you the skills you need to succeed and grow. his is more than a job. It’s an opportunity to inspire wellness, make a difference in your community, and build a meaningful career with room to grow.

What You’ll Do:

• Welcome and support patients throughout their visits
• Assist doctors with patient care and clinic flow
• Learn hands-on clinical skills and therapeutic techniques through paid training
• Guide patients through exercises and activities as directed by the doctor
• Schedule appointments, update records, and support daily clinic operations
• Help create a positive, organized, and welcoming patient experience
• Assist clinic doctor(s) with community outreach and patient wellness education

Benefits and Perks:

• PTO, and holiday pay for select company holidays
• Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K
• Complimentary Chiropractic Care for you and your family
• Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income
• Ongoing mentorship and leadership development - we invest in YOU!

No Healthcare or Patient Experience? That’s Okay.

Whether you're an entry-level candidate beginning your career, an experienced professional looking for a new opportunity, or already working in healthcare, we welcome a variety of backgrounds and experience levels. If you're passionate about helping others, eager to grow, and excited to make an impact, we'd love to hear from you.

Apply now to become a Patient Care Specialist and help chiropractic patients feel seen, heard, and healed - one visit at a time!

Pay and Clinic Hours:

• Pay: $17.05/Hour - $18.00
• Clinic Hours:
  • M-TH: 7:00 AM-11:30 AM & 2:30 PM- 8:00 PM
  • Sat: 7:30 AM-11:30 AM

Qualifications

Experience in customer service, retail, hospitality, fitness, wellness, clinical assistant, restaurant, home healthcare, or other people-focused environments can translate well to this position. What matters most is your ability to learn, communicate, stay organized, and provide a “Wow” in-person patient experience.

You're perfect for this role if you are:

• Energetic, outgoing, and a team player
• A clear communicator and compassionate listener
• Detail-oriented and organized, even in a busy setting
• Calm under pressure, with the ability to multitask
• Inspired by wellness, movement, and human connection
• Eager to grow into leadership, clinical training, or patient care roles over time
• Prefer working with people face-to-face
• Comfortable using computers and learning technology used for scheduling, patient records, and daily clinic operations
• Able to meet the physical requirements of the role, including standing and moving for extended periods and assisting with hands-on patient care activities
• Full-time schedule availability & flexibility strongly preferred – Hours and workdays are based on clinic needs, including varying shifts
• Must be able to commute to the chiropractic clinic location
• Recent graduates from high school, technical/vocational programs, community colleges, and four-year colleges are encouraged to apply, especially those interested in healthcare, kinesiology, exercise science, health sciences, fitness, wellness, or other people-focused careers.

Additional Information

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Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.