Surgical Onsite Specialist - Rochester NY at Medtronic · Rochester

SURGICAL ONSITE SPECIALIST - ROCHESTER NY Location: Rochester, New York, United States of America · Remote We anticipate the application window for this opening will close on - 3 Jul 2026   At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A DAY IN THE LIFE We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. A Day in the Life    The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.    Job Responsibilities    Customer Support  • Provide real-time procedural assistance for Surgical COTs within aligned territory.  • Offer technical expertise and troubleshooting support to ensure successful product usage.  • Serve as a trusted resource for physicians and surgical teams in the OR.    Customer Engagement & Communication  • Act as a primary point of contact for customer inquiries during on-site procedures.  • Ensure clear and effective communication between customers and colleagues.  • Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).    Equipment Upgrades & Maintenance  • Perform equipment and software upgrades as required.  • Conduct equipment fleet audits to ensure optimal product performance and compliance.    Training & Education  • Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.  • Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.    Sales & Implementation Support  • Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.  • Provide on-site support for regional conversions and product adoption strategies.    Inventory Management  • Maintain accurate tracking and availability of surgical products for smooth procedure execution.  • Ensure inventory levels meet customer and operational needs.    Success Metrics:  • Achieve/exceed sales objectives by driving product utilization and customer engagement.  • Secure base business and expand new accounts through effective procedural support.  • Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.  • Product Portfolio Alignment:  • Stapling  • Energy  • Access & Instrumentation (A&I)  • OR Safety  • Wound Closure  • GYN & Hernia    Responsibilities may include the following and other duties may be assigned.      Must Have: Minimum Requirements  • Bachelor’s degree  • Minimum of 1 year of required experience  • Field-based role that requires approximately 25% travel    Nice to Have:   • 1+ year of clinical experience in the OR  • Excellent communication and interpersonal skills  • Relevant clinical or hospital experience  • Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)  • Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.  • A valid driver's license issued in one of the 50 States with a clean driving record is required.  • The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. BENEFITS & COMPENSATION   Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.   Salary ranges for U.S (excl. PR) locations (USD):70,000   The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).   The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).   Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.   Further details are available at the link below: Medtronic benefits and compensation plans ABOUT MEDTRONIC We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.