Software Engineer I at Medtronic · Lafayette

Summary: Medtronic is a leading global healthcare technology company dedicated to alleviating pain, restoring health, and extending life. The Software Engineer I position is responsible for investigating field issues related to products, providing technical support, and collaborating with R&D to improve product performance. Responsibilities: - Become subject matter expert on full suite of AC&M product offerings - Engage remotely and on-site with customers to investigate and document product issues - Collaborate with support team and services team and provide them with technical documentation as needed - Provide support and code changes for the cloud-based demo website used for sales and training - Thoroughly document and share field observations with R&D team - Engage in Beta, Pilot and Limited Market Release efforts when bringing new products to the market - Collaborate with engineers cross-functionally to develop of new product features and capabilities - Must be available for after-hours or weekend support if emergency customer situations occur - Provide guidance to customers on how best to configure their environment for our products - Support efforts that ensure our products are available to be demonstrated by our Sales Team - Examine product code to root cause issues and develop fixes - Participate in cross-functional reviews of field issues - Provide feedback to R&D on how to make products easier to deploy and support in the field - Flexibility to travel to customer locations with minimal notice when needed Required Qualifications: - Bachelor's degree in computer engineering, software engineering or computer science - Experience with C# programming language or similar Preferred Qualifications: - Experience with SQL Server or other relational databases - Experience with non-relational databases, such as MongoDB - Experience with RabbitMQ or similar - Experience with cloud environments, such as AWS or Azure - Experience with using Active Directory for authentication and authorization - Experience with virtualization technologies including VMWare and Azure - Experience with networking concepts and troubleshooting - Effective communication both verbally and in written form Required Skills: C# programming language, SQL Server, MongoDB, RabbitMQ, AWS, Azure, Active Directory, VMWare Benefits: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, Simple Steps (global well-being program), Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)