Senior Field Service Technical Training… at Medtronic · Mounds…

Senior Field Service Technical Training Specialist – Cardiac Ablation Solutions (CAS) Location: State of Minnesota, United States of America We anticipate the application window for this opening will close on - 15 May 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life This position has the responsibility and authority to drive, create and deliver training for Global Field Service employees. This individual will be primarily responsible for creating, improving and delivering the course curriculum for CAS technologies including Cryo Gen V, Nitron, PulseSelect, and Affera. The focus will be to educate employees on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses. While this position is posted as remote, the facility where training takes place is in Mounds View, MN. It is required to be at the facility full time when conducting instructor-led training. Medtronic will not cover travel costs to be on site, so only local candidates will be considered. This role requires domestic travel, up to 25% of the time. Responsibilities may include the following and other duties may be assigned: Instructional Design & Project Management Collaborate with a cross functional group (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards. Ensure timely updates to the course curricula to reflect changes in product offerings and market demands. Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository. Prepare Instructor Guides and Certified Instructor Program on new/revised curricula and materials, on a global basis. Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques. Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses. Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy. Provide timely evaluation and feedback to trainees and their managers/supervisors. Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills. Coordinate continuous training opportunities for the Global Field Service team. Duties include review of newly released/updated repair procedures. Provide feedback from training into new and sustaining projects as appropriate. Training Services Delivery Conduct training courses at different skill levels and audiences in varied locations as needed. Manage course preparations and facility set up as needed. Conduct training for new product introductions and/or software releases. Ensure accurate training attendance is documented and updated in proper locations. Interact in a professional manner with all course participants and peers. Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants. Conduct Certified Instructor Programs for Service educational course offerings. Retain a comprehensive understanding and clinical knowledge of ablation and mapping technology. Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum. May assist in technical support for users of products. This may include phone support for users and/or technical staff. Plans, develops, and coordinates in-house product training programs for field support personnel and customers. Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids. Ensures training program(s) meets company and customer objectives. Maintains communication with customers to ensure effectiveness of training. Continuously revises lesson plans to meet new training requirements and to keep technical information up to date. Up to 25% domestic or international travel Must Have: Minimum Requirements: High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience OR Associate's Degree with 6+ years of engineering, technical training or troubleshooting experience OR Bachelor’s Degree with 4+ years of engineering, technical training or troubleshooting experience Preferred Qualifications: Previous experience in field service or engineering in the medical device industry Direct experience with Cryo Consoles or other ablation products Experience developing content and delivering technical training Familiarity with Articulate Familiarity with commonly used test equipment (i.e.: multimeter, oscilloscope, ESA) Ability to read and understand schematics and engineering drawings Familiar with the FDA 21 CFR, CGMP for Medical device Advanced education in Electrical Engineering or Scientific discipline or similar related field. Biomedical Engineering background or equivalent. Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support. Healthcare/surgical setting experience. Ability to function well under pressure and expend effort to meet schedules and deadlines Adept with the use of basic hand tools and mechanical and electronic devices. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package Salary ranges for U.S (excl. PR) locations (USD):$87,200.00 - $130,800.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findherea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.