Global Support Engineer II (Surgical Robotics) at Medtronic · North…

Global Support Engineer II (Surgical Robotics) Location: North Haven, Connecticut, United States of America We anticipate the application window for this opening will close on - 22 May 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This position is onsite in North Haven, CT (minimum 4 days/week), and requires travel up to 40% of the time (primarily domestic; occasionally international). We are seeking aGlobal SupportEngineerto join Medtronic’s Surgical Robotics organization, supporting theHugo™Robotic‑AssistedSurgery System. This is a highly visible,hands‑ontechnical role focused on ensuring system uptime, supporting complex clinical environments, and serving as the escalation point between Field Service, Engineering, R&D, and othercross‑functionalteams. This role iswellsuited for someone who thrives introubleshootingand understanding technical details, can navigate uncertainty andambiguity, takes initiative without waiting for direction, and is comfortable operating under pressure inreal‑worldclinical environments. If you like solving problems thatdon’tyet have clear answersand figuring out what needs to be done next,you’llfeel at home here. WhatYou’llDo Serve asLevel3technical escalation supportfor Hugo robotic systems across the U.S. (and globally as needed) Act as the technical bridge between: Field Service Engineers Product Engineering and R&D Quality, Manufacturing, and Commercial teams Supportsystem installs, repairs, and critical uptime events, includingtime‑sensitiveescalations tied to live surgical cases Provideon‑siteand remote technical support to field teams and, when needed, directly engage with hospital stakeholders alongside Sales and Leadership Identifyissues, diagnose root causes, anddrive Partner with Engineering and R&D to: Evaluate new concepts Provide feedback fromreal‑worlduse Influencedesign‑for‑serviceimprovements Supportearly‑stageand complex product deployments, including clinical andpost‑launchenvironments Document findings, contribute to technical reports, and support continuous improvement efforts WhatWe’reLooking For: Minimum Qualifications: Bachelor’s degree in Engineeringor a related technical field 2+ years of experience in technical support, service engineering, field service, systems engineering, or a similarhands‑onrole Willingness to obtain andmaintainall required vendor credentialingin accordance withhospital policies for access tooperatingrooms andsterile environments. This role requires a valid passport for travel outside of the UnitedStates Strongly Preferred: Strong mechanical, electromechanical, software, or systems troubleshooting skills Able tooperateconfidently inhigh‑pressureclinical or customer environments Comfortable working independently and makingcomplexdecisions Willingness to travel and work flexible hours when urgent issues arise Experience supporting complex systems (robotics, capital equipment, medical devices, automation, aerospace, etc.) Experience interfacing with product engineering or R&D teams Hands‑ontechnical background (professional or personal) such as: Mechanical repair Electronics troubleshooting Software or networking fundamentals Comfortable navigating both technical and interpersonal challenges (includingcustomer‑facingsituations) For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package Salary ranges for U.S (excl. PR) locations (USD):$84,800.00 - $127,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findherea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.