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Customer Care Representative – Service &… at Medtronic · Heerlen
Job Description
Customer Care Representative – Service & Repair - French and English Speaker
Location: Heerlen, Limburg, Netherlands · Flexible Work Arrangement
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.
This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.
Your work will directly support healthcare providers and ultimately contribute to patient care.
Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.
This position is based in Heerlen and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Primary Responsibilities
- Act as the primary point of contact for customers throughout the service and repair journey
- Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
- Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
- Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
- Support quality and compliance requirements in a highly regulated MedTech environment.
- Contribute to process improvements and continuous improvement initiatives
- Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day
Required Qualifications
- High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
- Professional proficiency in English and French written and verbal
- Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
- Experience working within established processes and procedures in an operational environment
Preferred Qualifications
- Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
- Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
- Experience managing customer escalations or complex customer inquiries
- Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).