Sr Director E-Comm Digital Product Strategy at Medline · Northbrook

Sr Director E-Comm Digital Product Strategy Location: Northbrook, Illinois Job Summary Medline is a leading global manufacturer and distributor of medical supplies, serving healthcare providers, institutions, and consumers. Our digital and ecommerce platforms are critical to how customers discover, evaluate, purchase, and engage with Medline — and we are investing heavily in building best-in-class digital experiences across B2B and B2C. We are seeking a senior product leader to define and lead the future of Medline’s digital and ecommerce ecosystem, including Medline.com and a next-generation mobile app. This role will shape the strategy, experiences, and execution that deepen customer relationships and drive meaningful business results. Job Description MAJOR RESPONSIBILITIES Set Vision & Strategy Define the end-to-end ecommerce and digital product vision for Medline.com and future mobile app experiences. Create and maintain product strategies and multi-year roadmaps aligned with customer needs, business priorities, and platform capabilities. Identify opportunities to improve acquisition, conversion, retention, loyalty, and long-term customer lifetime value across B2B and B2C audiences. Lead Product and UX Excellence Build and lead a high-performing organization across Product Management, Product Strategy, and UX (Research & Design). Establish strong product management and UX practices grounded in customer research, data, experimentation, and continuous learning. Ensure experiences are intuitive, scalable, accessible, and differentiated in a competitive ecommerce landscape. Customer Centered Experience Design Develop a deep understanding of customer journeys across healthcare buyers, procurement teams, clinicians, and consumers. Translate complex customer and business needs into clear product requirements, experiences, and prioritization decisions. Champion a customer-first mindset across the organization. Delivery Leadership (Cross‑Functional) Lead cross‑functional squads (Product, Technology, UX, Data/Analytics, Security) to deliver the roadmap on time and within budget. Balance long-term strategic investments with immediate business needs and performance optimization. Drive alignment and decision-making across multiple stakeholders with differing priorities. Measure Impact and Optimize Define success metrics (KPIs) for ecommerce and digital products, including conversion, engagement, revenue, and customer satisfaction Use data, experimentation, and insights to continuously optimize experiences and guide prioritization Communicate progress, insights, and outcomes clearly to executive leadership. Risk, Compliance & Vendor Management Oversee risk registers for site stability and core capability health; maintain contingency plans for peak periods and critical releases. Manage key partners and platforms (e.g., commerce, identity, content, CDN/APM at a business level), holding vendors to contractual SLAs tied to our KPIs. Ensure adherence to privacy, security, and accessibility standards and regional requirements for global markets. Leadership & Talent Build and lead a high‑performing organization (managers and leads across site performance, experience operations, and core capability ownership). Set clear objectives, develop talent, and promote a culture of customer‑first, data‑driven decision‑making and continuous improvement. MINIMUM JOB REQUIREMENTS Education Bachelor’s degree, with demonstrated pursuit of Business, Information Systems, Computer Science, or related fields in studies either undergraduate or post-graduate. Certification / Licensure None required. Work Experience At least 8+ years in eCommerce/digital product or operations roles leading cross‑functional delivery of site experience outcomes. At least 5+ years of people leadership (through managers), including goal setting, budgeting, and executive reporting. Knowledge / Skills / Abilities Proven success leading large-scale ecommerce platforms or complex digital products (B2B and/or B2C). Experience owning product strategy and roadmaps for web and mobile experiences. Strong understanding of ecommerce fundamentals (discovery, search, merchandising, checkout, personalization, post-purchase experience). Demonstrated ability to lead, inspire, and develop senior product and UX leaders. Executive-level communication skills with the ability to influence across functions and levels. Comfortable operating in complex, matrixed organizations. Exceptional ability to synthesize customer insights, business goals, and technical constraints into clear product direction. Passion for delivering outstanding customer experiences grounded in data and research. Strong analytical thinking paired with design and UX intuition. Ability to travel up to 10% for business purposes. PREFERRED JOB REQUIREMENTS Education Advanced degree (MBA or relevant master’s) Certification / Licensure Work Experience Experience in healthcare, medical products, or regulated industries. Experience launching or scaling mobile commerce apps. Familiarity with enterprise platforms, complex catalogs, and pricing models. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $177,000.00 - $266,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Additional Locations: CORP- Northfield - Headquarters