Product Support Spec at Medline in Northfield, IL

Summary: Medline Industries, LP is seeking a Product Support Spec to provide in depth knowledge and support to various internal product and sales teams. The role involves collaborating with the Product Support team to resolve customer/sales requests and reporting product issues. Responsibilities: - Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group - Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses - Accurately cross-reference and/or research external brands to identify corresponding Medline products - Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items - Report product issues/concerns - Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items - Provide administrative support and respond to sales rep questions as needed Required Qualifications: - High school diploma or equivalent - At least 1 year customer service experience - Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling) Preferred Qualifications: - Bachelor's degree - Previous healthcare experience Required Skills: Microsoft Excel Benefits: Health insurance, Life and disability, 401(k) contributions, Paid time off, Employee Assistance Program, Employee Resource Groups, Employee Service Corp