Associate Quality Engineer - Diagnostics at Medline in Chicago, IL

Summary: Medline is a growing worldwide organization that offers a competitive total rewards package. The Associate Quality Engineer will provide basic quality support, assist with product evaluations, and support the QA team in various quality assurance activities. Responsibilities: - Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time - Issue replacements, credits, or RGA’s as required for complaint resolution - Notify sales reps/customers regarding the results of the investigation - Run monthly or quarterly complaint trend reports per SOP - Coordinate stock checks and rework of product as required in response to complaints - Identify appropriate actions required to prevent further complaints - Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented - Coordinate or perform inspections of new products or products from new vendor at branches and factories - Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities - Create and maintain inspection procedures Required Qualifications: - Typically requires a Bachelor's degree in Engineering, Science, Math or other related technical field - Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions - Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects - Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations - Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook) - Position may require up to 10% travel Required Skills: Quality Assurance, Complaint Investigation, Product Documentation Important Skills: MS Office Suite Benefits: Health insurance, Life and disability, 401(k) contributions, Paid time off