Patient Services Supervisor at Medix Infusion in Addison, TX

Apply Job Type Full-time Description Position Overview The Patient Services Supervisor plays a pivotal role in overseeing daily operations of the Patient Services team, ensuring high-quality service delivery, compliance with healthcare regulations, and continuous improvement. This role serves as a bridge between frontline staff and management, providing mentorship, performance oversight, and operational support. The Supervisor will lead by example, foster a collaborative team culture, and ensure alignment with Medix Infusion’s patient-first mission. Key Responsibilities Team Leadership & Support Supervise and support Patient Services Representatives in daily operations. Empower team members to deliver exceptional patient experiences. Conduct team huddles, training sessions, and performance reviews. Assist in onboarding and continuing education of staff. Operational Oversight Monitor KPIs such as service levels, call quality, and patient satisfaction. Conduct audits and call monitoring to ensure compliance and quality. Resolve escalated patient concerns with empathy and professionalism. Ensure accurate and timely documentation in EMR systems. Training & Development Develop and deliver training materials and competency evaluations. Identify process inefficiencies and recommend improvements. Support Manager/Director in creating strategic training initiatives. Cross-Functional Collaboration Liaise with Intake, Clinical, Billing, and Operations teams to ensure seamless patient care. Communicate referral status and updates to patients and internal teams. Compliance & Standards Ensure adherence to HIPAA, CMS, and other healthcare regulations. Maintain professional behavior and appearance at all times. Promote cultural awareness and sensitivity within the team. Qualifications and Skills Education: High School Diploma required; Associate’s or Bachelor’s in healthcare-related field preferred. Experience: Minimum 2 years in healthcare customer service, with at least 1 year in a supervisory or team lead role. Skills: Strong verbal and written communication. Proficiency in EMR systems, Microsoft Office, and healthcare scheduling software. Ability to lead and coach teams in a fast-paced environment. Analytical mindset with experience in performance improvement. Commitment to compassionate care and continuous learning. Physical Demands & Work Environment Frequent standing, walking, sitting, and keyboarding. Occasional lifting up to 30 pounds. Moderate noise level; exposure to outside weather conditions when traveling. Reasonable accommodations may be made for individuals with disabilities.