Executive, Compliance at Medicare Advocates in Singapore, SG

At Income, we believe that strong governance is the heart of any successful business. As an insurance company, it is of utmost importance for us to maintain a legal and ethical standing in the eyes of the public and our policyholders. The Executive, Customer Assurance will support in improving the financial advisory process of the representatives by conducting structured post-sale client surveys. This role identifies advisory gaps, ensures compliance with fair dealing outcomes, and verifies that representatives gather proper client information, explain product risks accurately, and maintain documentation standards.

Key Responsibilities

• Execute Post-Sale Surveys: Conduct telephone or digital surveys with clients to verify their understanding of product features, fees, and risks.
• Audit Advisory Processes: Verify that financial advisers followed mandatory regulatory steps, performed accurate suitability assessments, and disclosed all material conflicts of interest.
• Identify Misselling Risks: Detect potential instances of misselling, aggressive sales tactics, or inadequate fact-finding during the client consultation phase.
• Document Audit Findings: Maintain detailed logs of client feedback
• Escalate Critical Breaches: Report serious advisory gaps, misrepresentations, or policy violations immediately to for further review or investigation.
• Provide Feedback Loops: Collaborate with relevant stakeholders to share survey insights that improve training programs and sales guidelines.

REQUIREMENTS:

• At least a Bachelor's degree or above.
• Any professional qualification will be an added advantage.
• At least 1 year of experience in customer handling, preferably having experienced in conducting client surveys.
• Must be proficient in MS Office and applications.

OTHER COMPETENCIES & TRAITS:

• Possess excellent communication skills
• Has a strong analytical mind with good problem-solving skills.
• Has a self-motivated personality and is able to work well in a team.
• Resourceful and adaptable to changes.