UNIV- Program Manager - COM: Healthcare… at Medical… · Charleston

Job Description Summary The Medical University of South Carolina College of Medicine invites applications for the position of Operations Manager for the MUSC Healthcare Simulation Center (HSC). The Operations Manager provides leadership for the operational, programmatic, and administrative management of simulation-based activities and is responsible for ensuring high-quality, efficient, reliable, and service-oriented support for simulation programs across the MUSC enterprise.

This position leads day-to-day center operations and manages workflows that support simulation implementation, scheduling coordination, staff assignments, customer service, equipment readiness, facilities utilization, program documentation, and continuous quality improvement. The Operations Manager works collaboratively with faculty, clinicians, administrators, learners, and external partners to ensure that simulation activities are operationally sound, educationally aligned, and delivered in a consistent, professional, and scalable manner.

The Operations Manager serves as the center’s primary operational leader and supports the continued growth of the MUSC HSC as a high-performing, responsive, and financially responsible center that advances simulation-based education, workforce development, clinical readiness, and interprofessional collaboration across MUSC.

Entity Medical University of South Carolina (MUSC - Univ)

Worker Type Employee

Worker Sub-Type​ Classified

Cost Center CC000982 COM MUSC Healthcare Simulation Center CC

Pay Rate Type Salary

Pay Grade University-GEN11

Pay Range 66,400.00 - 92,900.00 - 119,500.000

Scheduled Weekly Hours 40

Work Shift

Job Description

Operational Leadership and Service Delivery (35%)

· Lead day-to-day operations of the MUSC HSC to ensure high-quality, safe, reliable, and efficient simulation experiences for all users

· Oversee operational systems and workflows supporting simulation intake, planning, scheduling coordination, setup, execution, breakdown, and follow-up

· Partner with faculty, facilitators, the Educator, and staff to ensure simulation activities are operationally feasible, appropriately resourced, and aligned with stated goals and objectives

· Ensure consistent, responsive customer service and operational support for learners, faculty, staff, visiting groups, and external partners

· Develop, implement, and maintain operational standards, protocols, policies, procedures, and service expectation that support excellent simulation delivery.

Staff Supervision and Workflow Management (25%)

· Supervise and coordinate the work of assigned operations, simulation technology, and support personnel

· Establish staffing plans, daily assignments, coverage expectations, workflow priorities, and accountability systems to support center activities

· Lead onboarding, training, coaching, performance feedback, and professional development for assigned staff

· Foster a professional team culture grounded in responsiveness, collaboration, adaptability, continuous improvement, and service excellence

· Coordinate communication across staff, faculty, and center leadership to ensure operational clarity and smooth execution of activities

Simulation Implementation, Quality Improvement, and Documentation (20%)

· Manage simulation activity implementation and continuous quality improvement processes across center operations

· Develop and maintain protocols, policies, and procedures related to simulation implementation and operational quality

· In conjunction with the Educator, help ensure simulation activities are assessed for quality on an ongoing basis

· Maintain and improve project-management and activity-tracking systems, including Microsoft Teams-based workflow tools and related documentation processes

· Support creation and maintenance of setup guides, workflows, and operational documentation that improve consistency and scalability

Resource, Technology, Facility, and Inventory Management (15%)

· Oversee readiness, lifecycle management, and effective use of simulation resources, including simulators, task trainers, computers, software, audiovisual systems, supplies, and related equipment

· Manage inventory control processes and recommend equipment, supply, and infrastructure needs required to support high-quality center operations

· Coordinate maintenance, troubleshooting, repair, replacement planning, and vendor support for simulation and operational technologies

· Ensure facilities, rooms, equipment, and support systems are prepared and maintained to meet operational and educational needs

Innovation, Strategic Participation, and Administrative Support (10%)

· Identify and support innovative simulation approaches, technologies, and operational improvements, including emerging modalities such as virtual reality where appropriate

· Participate in the center’s strategic planning process in collaboration with the Director and other leadership team members

· Support operational planning, utilization analysis, staffing recommendations, and resource prioritization

· Prepare reports, summaries, and operational updates as requested to support leadership decision-making

Other Assigned Duties (5%)

· Represent the MUSC HSC in meetings, collaborations, and initiatives as assigned

· Perform other duties as assigned

Reporting Relationships

· Reports to the Director, MUSC Healthcare Simulation Center

· Works closely with the Medical Director, Educator, Administrative Coordinator, faculty/course directors, clinical and academic partners, and center staff

· Supervises assigned operations, simulation technology, and support personnel

Preferred Minimum Requirements

· Bachelor’s degree in healthcare, education, business, public administration, leadership, instructional design, or a related field

· Minimum of 5 years of progressively responsible experience in healthcare simulation, healthcare operations, academic operations, clinical training support, or related program management

· Minimum of 3 years of experience with direct responsibility for personnel, workflow coordination, program implementation, or operational oversight

· Demonstrated experience in staff supervision, process improvement, project coordination, and resource management

· Experience working collaboratively with faculty, clinicians, administrators, staff, and interprofessional teams

· CHSOS, CHSE, or equivalent simulation-related certification, or eligibility to obtain an applicable certification within 12 months of hire

Preferred Qualifications

· Experience leading operations within a simulation center or similarly complex academic, clinical, or training environment

· Experience with budget tracking, utilization analysis, and cost-conscious resource planning

· Experience with simulation technologies, audiovisual systems, learning platforms, scheduling systems, and scenario/program implementation

· Experience with Microsoft 365, Teams-based workflow management, and operational documentation systems

· Project management training/certification and/or experience leading complex cross-functional initiatives

· Experience with operational platforms such as PCS SimVox, IVS VALT, Laerdal LLEAP, Laerdal SimDesigner, Booked Scheduler, Articulate 360, and OurDay (Workday)

Additional Job Description Minimum Requirements: A bachelor's degree and three years relevant program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Frequent) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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