WE’RE HIRING | AESTHETIC CLINIC MANAGER at Medical &… · Abu Dhabi

Join An Award-Winning Aesthetic & Wellness Brand with a 4.9-Star Google Rating

Our clinic is one of the leading aesthetic and wellness clinic groups in the GCC, recognized for excellence in patient experience, advanced treatments, and clinical innovation. We are seeking a highly driven and experienced Clinic Manager to lead operations, elevate patient experience, and drive commercial and operational excellence across the clinic.

This role requires a strong leader with experience in aesthetics, patient conversion, team management, and luxury healthcare operations.

Key Responsibilities

* Oversee day-to-day clinic operations to ensure smooth, efficient, and premium patient experiences

* Lead and manage front desk, coordinators, nurses, and operational staff

* Monitor staff productivity, attendance, scheduling, and overall performance

* Drive consultation conversions, treatment sales, and achievement of clinic revenue targets

* Ensure excellent patient relationship management, service recovery, and handling of escalated concerns

* Supervise bookings, follow-ups, WhatsApp communication, and patient journey management

* Coordinate closely with doctors, marketing, CRM, and management teams to improve clinic performance

* Ensure all clinic operations comply with DHA regulations, hygiene standards, and internal SOPs

* Monitor KPIs including conversion rates, retention, doctor productivity, patient satisfaction, and operational efficiency

* Maintain high standards of presentation, hospitality, and luxury service aligned with the SKIN111 brand

* Support implementation of campaigns, promotions, memberships, and cross-selling initiatives

* Ensure proper inventory coordination, reporting accuracy, and operational discipline within the clinic

Requirements

* Minimum 3 years of experience in an Aesthetic, Dermatology, Plastic Surgery, or Medical Clinic within the UAE

* Strong leadership and team management capabilities

* Proven experience in consultation conversion, patient handling, and clinic sales support

* Excellent communication, interpersonal, and customer-service skills

* Ability to manage VIP patients and high-end client expectations professionally

* Strong operational understanding of clinic workflows, scheduling, CRM systems, and patient coordination

* Fluent in English (spoken and written)

* Russian, Arabic, or European language skills are a strong advantage

* Highly organized, proactive, performance-driven, and solution-oriented

What We Offer

* Opportunity to work with one of the fastest-growing aesthetic brands in the region

* High salary + Attractive Bonus

* Professional growth and leadership opportunities

* Dynamic, premium, and fast-paced work environment

Work Location: In person