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Intake Officer / Administration Officer -… at Medibank · Location…
Job Description
At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.
As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.
This isn't just a job. This is your career in health, amplified
Your Next Career Opportunity Starts in the New Year
About this opportunity
We are seeking expressions of interest for Intake Officers to join Amplar Health Home Hospital in the new year.
You will work closely with our clinical team, service providers, clients, and families to ensure that all client care and service requirements/issues are acted on. This role will be a mixture of administrative and telephone support. The three shifts you will be rostered to work is 7am to 3pm, 10am to 6pm & 2pm to 10pm across a 7-day roster.
Responsibilities will include:
- Act as the first point of customer contact and response for new and existing clients and families, referrer enquiries, general phone enquiries and service enquiries.
- Receive, document and escalate concerns raised by clients, referrers, providers or other stakeholders.
- Ensure referrer, client and provider database is up- to date
- Deal promptly with queries
- Process referrals provided by Local Health Networks (LHN’s), Hospitals, General Practitioners (GP), Nurse Practitioners (NP) and Residential Aged Care Facilities (RACF) and update relevant systems and provide responses within expected timeframes/KPI’s.
- Other administrative duties relating to client service delivery or Virtual Care Centre (VCC) as requested.
About You
You will have previous administration and customer service experience preferably within a health care environment, in addition to:
- Proficient IT skills across MS Office suit and able to use a range of databases.
- Strong customer service skills & communication skills.
- Good attention to detail and be highly organised.
- Proactive problem solver.
- Ability to work in a fast-paced environment.
- Excellent stakeholder management and relationship building skills.
- Hold a South Australian Working with Children Check and National Police Clearance (or are willing and eligible to obtain).
- If successful, willing and able to provide proof of up-to-date vaccinations.
About us
Amplar Health Home Hospital deliver a diverse range of innovative health programs and virtual care services to patients across Australia, providing safe high-quality care outside traditional hospital settings. To date our programs have supported thousands of patients, reducing pressure on emergency departments and inpatient services while improving patient outcomes. We continue to expand and refine models of care that leverage technology and clinical expertise to meet the evolving needs of the health care system.
Learn more about Amplar Health at https://amplarhealth.com.au
Be Yourself. Belong Here
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work