Live Well Consultant at Medcan in Toronto, Ontario, CA

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Live Well Consultant (LWC) is a client-facing sales and relationship management professional responsible for driving membership growth, enhancing the client experience, and increasing utilization of Medcan's products, services, and wellness programs. Acting as a trusted advisor, the LWC engages prospective and existing clients to understand their needs, recommend appropriate solutions, and support their health journey through personalized consultative interactions.

What You’ll Do:

Membership Growth & Sales

• Drive acquisition of new members through consultative sales conversations.
• Convert inbound and outbound leads into membership and program sales.
• Identify opportunities to expand client relationships through family, referral, and corporate channels.
• Achieve individual sales, conversion, and revenue targets.

Client Engagement & Relationship Management

• Meet with clients during and around their Annual Health Assessments (AHAs) to identify needs and recommend relevant products and services.
• Build trusted, long-term client relationships through proactive outreach and follow-up.
• Deliver a personalized, exceptional experience that supports client health and wellness objectives.

Lead Management

• Respond to and manage inbound digital, referral, internal, and marketing-generated leads.
• Maintain timely follow-up standards and accurate documentation within Salesforce.
• Research client history, family relationships, and prior interactions to ensure a coordinated client experience.

Product & Program Promotion

• Educate clients on Medcan memberships, enhanced screenings, longevity services, health assessments, and wellness programs.
• Match client needs appropriate products and services to maximize value and health outcomes.
• Maintain expertise across Medcan's evolving portfolio of offerings.

Collaboration & Operational Excellence

• Partner closely with physicians, nurses, client experience teams, marketing, and operations to ensure seamless client journeys.
• Maintain accurate records, client ownership, and pipeline management within Salesforce.
• Adhere to established policies, compliance requirements, and service standards.

What You’ll Need:

Qualifications

• 3+ years of consultative sales, account management, client service, or relationship management experience.
• Proven ability to achieve or exceed sales targets.
• Strong communication, presentation, and interpersonal skills.
• Ability to build trust quickly and influence decision-making.
• Experience using CRM platforms (Salesforce preferred).
• Healthcare, wellness, hospitality, luxury service, or membership-based industry experience is considered an asset.

Core Competencies

• Client First Mindset
• Consultative Selling
• Relationship Building
• Business Acumen
• Results Orientation
• Collaboration & Teamwork
• Adaptability & Learning Agility
• Accountability & Ownership
• Attention to Detail

Success Measures

• Membership sales and contract value growth
• Lead conversion rates
• Enhanced screening and program sales
• Client satisfaction and experience metrics
• CRM compliance and lead management standards
• Contribution to team and organizational growth objectives

This is a full-time position, working five days per week from 6:30 a.m. to 3:00 p.m., based at our Toronto office at 150 York St.

Position Pay Range

Pay range based on projected On-Target Earnings for year one of employment.

The compensation range provided in this posting reflects a projected estimate for the first year of employment and includes base salary plus anticipated variable commission earnings. Actual commission will vary based on individual performance, team targets, and business conditions. Over time, commission earnings may grow as the employee gains experience, builds client relationships, and achieves performance milestones. This projection is not a guarantee of future earnings and should be viewed as an illustrative example based on current compensation models.​

​Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.