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Service Coordinator, NBPP at Medavie in Moncton, New Brunswick, CA
Skills
Job Description
Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
What’s in it for you?
What makes us an employer of choice? We provide a work environment where people are respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. And because we’re in the health business – paid benefits and perks to keep you at your very best!
We’re looking for a team player, a detail orientated, organized person to join our NBPP team as a Service Coordinator.
Your every day with us:
You will apply your problem solving and critical thinking skills in order to be able to effectively resolve various issues that may occur in the enrollment and billing of New Brunswick Drug Plan customers. You will work in a high volume fast paced environment where prioritizing is a must. Strong communication skills are essential.
As well, you will:
Support the day to day administrative activities surrounding enrollment and billing for members of the New Brunswick Drug Plan;
Perform plan changes and billing related tasks within the established accuracy, productivity and efficiency performance targets using different admin systems, ensuring our members requests are processed promptly and accurately;
Quickly analyze customer needs regarding their coverage and billing account, identifying new and future client service opportunities;
Perform general accounting functions such as accounts payable and receivable and reconciliations of accounts which include balancing multiple reports, calculating premium refunds and other adjustments;
Follow pre-determined system and business processes using the existing procedure and process database;
Communicate with internal and external stakeholders, plan members, and other inter departmental team members in a timely and professional manner both verbally and in writing;
Perform outbound calls to potential, new and existing members, dealing with complex service issues with a professional and peak attitude;
Collaborate with peers and co-workers to manage workflows, utilizing creative problem-solving skills in order to identify innovative and efficient solutions.
What you need to succeed:
Post-secondary education in business/or administration will be beneficial;
2-3 years of relevant work experience in business and/or collections is an asset;
A high level of accuracy while working in a fast paced environment with demanding turn-around times;
Detail oriented, critical thinker and customer service oriented;
You are self-motivated, reliable and able to work independently and as a team;
Strong knowledge of MS Office, notably Excel, as well as strong overall computer skills
Bilingualism (French/English) is an asset for this position.
Common goals and collaboration, that’s what our team is all about, we offer:
A diverse team of colleagues with multiple fields of expertise;
A stimulating and flexible working environment;
Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources and fitness center discounts;
An organization where we encourage personal learning and growth;
If getting involved in charitable causes is something you’re passionate about, we support and offer plenty of opportunities to give back;
As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.
Pay Range:
40,254 - 45,285 CADThe Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.