Administrative Triage Medical (CA/LPN) at Medavie in Alberta

Administrative Triage Medical (CA/LPN)

Location: Alberta

Position Type:

Casual - Occasionnel

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Job Location: Clinic Support Office Edmonton - In Office
Job Type: 6 month Temporary, Full-Time and Part-Time

Experience Level: Mid Level
Schedule: Days, Evenings, Weekends available

COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
Reporting to the Supervisor, MRP Referral Team, the Administrative Triage Medical is responsible for reviewing, validating, triaging, prioritizing, and preparing referral files. This includes analyzing large, complex medical records, identifying and organizing relevant clinical information, and ensuring files are complete, structured, and decision-ready for Physician or Nurse Practitioner review, while ensuring compliance with privacy, regulatory, and organizational requirements.

PRINCIPAL RESPONSIBILITIES:

Intake, Validation and File Preparation:

• Review and analyze large incoming complex medical records, diagnostic reports, and supporting documentation.

• Verify referrals are complete, accurate, and all documents are present based on established submission requirements.

• Identify missing information, incomplete documentation, unclear referral rationale, duplicate referrals, or documentation deficiencies.

• Organization and sequence referral notes, diagnostic imaging and medical documentation into clear, decision-ready formats to support physician review.

Clinical Triage & Prioritization:

• Perform structured triage of referrals to assess completeness, complexity, and readiness for review.

• Extract and summarize relevant clinical information from multiple sources to support efficient and consistent physician review.

• Identify and escalate high-risk, time-sensitive, overdue, or complex referrals in accordance with established processes.

Workflow Tracking:

• Manage referral progression from referral review through physician disposition.

• Monitor turnaround times and proactively address workflow bottlenecks.

Compliance & Privacy:

• Handle patient health information in accordance with provincial privacy legislation and organizational policies.

• Maintain accurate documentation at all times.

• Adhere to professional nursing and medical standards, clinical protocols, and organizational procedures.

• Perform all review, triage, and file preparation activities using established processes and professional judgment, without reliance on artificial intelligence (AI) tools for clinical analysis or decision support.

Quality:

• Ensure all outputs meet defined quality standards for accuracy, completeness, and consistency.

• Follow standardized templates and processes to support consistent decision-making across the program.

• Participate in quality assurance activities and incorporate feedback into daily work.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Experience reviewing and interpreting medical records and clinical documentation.

• Strong analytical skills with the ability to identify relevant clinical information within large volumes of documentation.

• Strong organizational and prioritization skills

• Attention to detail

• Ability to manage high-volume workloads

• Process-oriented mindset

• Effective written and verbal communication skills

• Ability to maintain confidentiality

• Proficiency with the use of Electronic Medical Records (EMR) systems and PDF Editor tools like Adobe or Foxit

• Ability to identify workflow bottlenecks and escalate issues appropriately

Education/ Certifications

LPNs

• Current registration and in good standing with the College of Alberta LPNs

Clinical Aides

• Completion of a degree from a school of medicine listed in the World Directory of Medical Schools.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.