Implementation Project Coordinator at MealSuite · Cambridge

About MealSuite 
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. 

About the Role 
We’re looking for a highly organized and proactive Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Customer Implementation, you’ll manage a range of implementation projects, ensuring on-time, high-quality delivery while strengthening customer relationships and driving positive business outcomes throughout the implementation lifecycle. 

What You’ll Do 

• Oversee a Range of Implementation Projects – Prepare and deliver customer implementation project plans, clearly communicate account setup requirements and expectations with customers and other key stakeholders, and provide detailed account walkthroughs. 

• Develop Customized Training Plans – Maintain strong knowledge of MealSuite systems and offerings and use it to prepare training plans as needed to be executed by members of the Training team.   

• Ensure Customers Receive Superior Service – Develop and strengthen relationships with both new and existing customer stakeholders by educating customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations.   

• Maintain Customer Communication Channels – Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed.   

• Develop Process Improvements – Leverage feedback for continuous improvement to the onboarding process 

• Collaborate Cross-functionally – Collaborate with Sales, Finance, Operations, and Engineering teams to ensure successful software implementations throughout the project lifecycle, and collaborate with Sales, Customer Success Managers, and Support to smoothly transition customer accounts after implementation is complete.    

What You Bring 

• 1+ years of experience supporting project management or customer implementations, ideally within a complex SaaS environment. 

• PMP or CAPM certification considered an asset. 

• Proficiency with Microsoft 365 or comparable productivity and collaboration tools. 

• Proven ability to manage multiple concurrent priorities, allocate time effectively, and maintain strong attention to detail across complex, fast‑moving workstreams. 

• Demonstrated strength in building and sustaining professional relationships through empathetic listening and clear, effective written and verbal communication. 

• Experience coordinating with internal teams and external customer stakeholders to align on scope, timelines, risks, and expectations. 

• Comfortable owning implementation projects end to end, including planning, execution, issue escalation, and delivery accountability. 

• Able to adapt quickly, exercise sound judgment, and remain effective amid shifting priorities and evolving processes. 

• Ability to thrive in a collaborative, fast-moving environment 

• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required) 

Compensation: $72,000–$78,000 CAD per year / $70,000–$76,000 USD per year 

This role requires working onsite in our Cambridge OR Dallas office two days per week. If you’re more than an hour away, apply anyway we’re open to discussing options. 

Why You’ll Love Working Here   

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.   

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance. 

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.  

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.   

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.   

• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!   

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.   

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at  mealsuite.com/careers. 

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. 

This is a current vacancy, and we are actively hiring for this position.