Terrace Cafe Server at Meadowood Napa Valley in Saint Helena, CA

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary

The Pool Server is responsible for providing exceptional food and beverage service to guests at the Pool while creating a warm, welcoming, and personalized experience. This position serves as an ambassador of Meadowood's commitment to luxury hospitality by anticipating guest needs, maintaining a professional appearance, and ensuring all service standards are consistently upheld.

The Pool Server works closely with the Pool, Culinary, Stewarding, and Food & Beverage teams to deliver timely, accurate, and memorable service in a relaxed outdoor environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guest Service

• Provide friendly, professional, and attentive service to all guests.
• Greet guests promptly and establish a welcoming rapport.
• Demonstrate extensive knowledge of food, beverage, wine, cocktail, and pool offerings.
• Accurately take food and beverage orders and enter them into the POS system.
• Deliver food and beverages according to Meadowood service standards.
• Anticipate guest needs and respond promptly to requests.
• Maintain a visible presence throughout assigned sections to ensure guest satisfaction.
• Handle guest concerns professionally and escalate issues when appropriate.
• Maintain confidentiality and discretion regarding guest information and activities.

Pool Operations

• Set up and maintain pool service stations before, during, and after service.
• Monitor assigned areas to ensure cleanliness and organization.
• Assist with cabana and lounge setup as directed.
• Maintain cleanliness of tables, lounges, umbrellas, and service areas.
• Ensure all service equipment is properly stocked and maintained.
• Follow all pool safety guidelines and promptly communicate any concerns to management.

Food & Beverage Service

• Possess a thorough understanding of menu items, ingredients, preparation methods, and potential allergens.
• Make recommendations based on guest preferences.
• Serve alcoholic beverages in accordance with California ABC regulations and company policies.
• Verify identification when required.
• Process guest checks accurately and efficiently.
• Follow cash handling and payment procedures.

Teamwork

• Communicate effectively with Pool Management, Culinary, Stewarding, and fellow team members.
• Assist coworkers as needed to ensure seamless operations.
• Participate in departmental meetings and training sessions.
• Support special events and additional Food & Beverage operations when needed.

Supervisory Responsibility

None.

Work Environment

This position primarily works outdoors and is exposed to varying weather conditions, including heat, sunlight, wind, and occasional inclement weather. The position requires constant interaction with guests and team members in a fast-paced luxury hospitality environment.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position.

• Stand and walk for extended periods.
• Frequently bend, reach, kneel, stoop, and lift.
• Lift and carry up to 30 pounds regularly and up to 50 pounds occasionally with assistance.
• Work outdoors for extended periods in varying weather conditions.
• Use hands and arms to handle trays, food, beverages, and service equipment.
• Maintain stamina to perform duties during busy service periods.

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Position Type and Expected Hours of Work

This position may be full-time, part-time, seasonal, or on-call. Scheduling may include mornings, evenings, weekends, holidays, and overtime as business needs require.

Required Education and Experience

• High School Diploma or equivalent preferred.
• Previous restaurant, resort, club, or hospitality experience preferred.
• Experience in luxury hospitality or fine dining environment preferred.
• Valid California Food Handler Certification required.
• Responsible Beverage Service (RBS) Certification required or ability to obtain within required timeframe.

Required Competencies

• Commitment to Meadowood's service culture and values.
• Exceptional guest service skills.
• Strong communication and interpersonal abilities.
• Professional appearance and demeanor.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Dependability and flexibility.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation:

The starting hourly rate for this position is $20.00 per hour + tips.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for service charge distributions and gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Sick pay
• Daily employee meals
• Uniforms
• On site parking
• Wine classes

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.