Service Writer at Meade Tractor in Greeneville, TN

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.

We offer an excellent benefit package for you and your family.

The Service Writer's objectives are to:

Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Helps to attract, retain, and effectively engages department personnel.

The Service Writer's responsibilities include:

• Manages the entire work order cycle process, generation through closing and invoicing for all work orders
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments.
• Ensure that company’s reputation and image in the community is consistent with company Core Values.

Additional responsibilities include:

• Serving as backup to the Parts Department by assisting customers either in person or over the phone with parts transactions.

Experience, Education, Skills, and Knowledge:

• 3+ years’ experience in Service Department operations preferred
• Mechanical aptitude and knowledge of farm equipment preferred
• Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Regular attendance and timeliness are essential to this position
• Ability to work extended hours and weekends as needed
• Excellent customer service skills
• High School Diploma or equivalent experience