Customer Relations Representative at McQuade Organization in Remote

Summary: McQuade Organization is a growing company in Price Hill, Ohio, seeking a Customer Relations Representative. The role involves building client relationships, providing tailored solutions, and supporting customers through various communication channels. Responsibilities: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat) - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey - Update and maintain accurate support documentation and FAQs - Collect and route customer feedback for internal improvement - Demonstrate perseverance and empathy in resolving client concerns - Learn continuously and share your knowledge with teammates Required Qualifications: - Excellent written and verbal communication skills - Commitment to working hard to grow - A customer-first mindset with a strong desire to assist others - Ability to learn quickly, stay organized, and handle multiple priorities - A positive attitude and a growth mindset – we value coach ability over perfection! Preferred Qualifications: - Previous customer service or soft sales experience is a plus - Comfort with live chat, email communication, and CRM platforms Required Skills: Soft sales, Live chat, CRM platforms, Patience Benefits: Health, life, and retirement benefits, Performance-based bonuses, Merit-based promotions, Opportunities for advancement into leadership roles, A supportive, team-oriented culture that values your growth