Customer Care Specialist at McQuade Organization in Remote

Summary: Family First Life is seeking a full-time Customer Care Specialist to support clients in protecting what matters most — their families. The role involves serving as the first point of contact for customer support, assisting with inquiries, resolving issues, and ensuring a seamless customer journey. Responsibilities: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat) - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey - Update and maintain accurate support documentation and FAQs - Collect and route customer feedback for internal improvement - Demonstrate perseverance and empathy in resolving client concerns - Learn continuously and share your knowledge with teammates Required Qualifications: - Excellent written and verbal communication skills - Commitment to working hard to grow - A customer-first mindset with a strong desire to assist others - Ability to learn quickly, stay organized, and handle multiple priorities - A positive attitude and a growth mindset – we value coachability over perfection! Preferred Qualifications: - Previous customer service or soft sales experience is a plus - Comfort with live chat, email communication, and CRM platforms Required Skills: Soft sales, Live chat, CRM platforms, Customer-first mindset Benefits: Health, life, and retirement benefits, Merit-based promotions and opportunities for advancement into leadership roles, A supportive, team-oriented culture that values your growth