Benefits Representative (Remote) 06810 at McQuade… · Remote

Summary: McQuade Organization is a subsidiary of Globe Life, recognized as one of the happiest workplaces in America. They are seeking a Benefits Representative to provide exceptional customer service and assist clients with account management and inquiries, all while working in a supportive and flexible environment. Responsibilities: - Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date - Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement - Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution - Handle and carefully respond to all customer inquiries - Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues Required Qualifications: - Flexible - Adaptable - Trainable - Looking for a long-term career fit - Ability to provide excellent customer service through active listening - Ability to work with confidential customer information and treat it sensitively - Proactive in resolving issues on the first call - Ability to handle and carefully respond to all customer inquiries - Ability to assist existing clients through phone and/or in person about account management, billing issues, content and basic product application Preferred Qualifications: - Previous experience preferred but not required Required Skills: Account Management, Billing Issues Handling, Product Application Knowledge, Trainability, Confidential Information Handling Benefits: Weekly pay + possible weekly bonuses!, Energetic, positive, supportive team environment, Career growth and merit-based advancement system, Structured training and leadership program, Full training from the ground up - Previous experience preferred but not required, Company events and trips!