Senior Manager, Operations Edmonton at McKesson · Edmonton

Senior Manager, Operations Edmonton Location: CAN, AB, Edmonton McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Job Description At McKesson, we deliver better health by ensuring our customers and patients receive the products they need — safely, efficiently, and on time. As Senior Manager, Operations, you will be at the forefront of change, using your leadership skills to drive a culture of excellence and continuous improvement. You will empower your leadership team, foster employee engagement, and ensure safety, quality, and financial targets are achieved while delivering on McKesson’s customer first commitment. This role plans, directs, and coordinates distribution center operations during the day shift. You will ensure goods are efficiently received, verified, stored, processed, and delivered to customers in compliance with GMP and SOP standards. Success in this role means maximizing workflow, minimizing errors, maintaining strong employee relations, and ensuring health and safety standards are consistently met. What You’ll Do (Responsibilities) Lead distribution center operations across multiple shifts, ensuring timely and accurate receipt, storage, and delivery of products. Analyze operating procedures, systems, and schedules to identify efficiency improvements and cost savings. Define and assign responsibilities to supervisors and employees to maximize productivity and accountability. Conduct performance reviews for Operations Supervisors, supporting development plans and actively coaching areas of opportunity. Ensure policies and practices related to employee and labor relations are respected; promote strong employee engagement. Monitor and improve customer service levels, ensuring McKesson’s Customer First commitment is consistently met. Partner with HR on labor relations, including bargaining, union-management committees, and grievance hearings; participate in collective agreement negotiations as applicable. Champion Six Sigma and lean initiatives by identifying cost reduction and quality improvement opportunities. Oversee automation equipment and processes in coordination with facility maintenance and third-party vendors. Ensure compliance with security, regulatory, and GMP policies through regular review, updates, and audits. Drive health and safety practices through ongoing monitoring, audits, and training; ensure leaders are competent in H&S responsibilities. Partner with Regional HR to complete workforce planning requirements and provide leadership development and training opportunities. Basic Requirements Minimum of 8 years of experience in distribution, warehousing, or manufacturing environments; or equivalent combination of experience. Minimum of 10 years of experience in a complex leadership capacity. Critical Skills/Experience (Must Haves) Proven leadership experience in large-scale operations with a track record of driving performance and engagement. Strong background in labor relations and employee relations. Demonstrated success with Six Sigma, lean principles, and process improvement initiatives. Ability to establish and analyze business metrics to set performance targets and standards. Strong organizational and tactical planning skills with a sense of urgency and initiative. Change management, problem-solving, and decision-making capabilities. Excellent communication and analytical skills; proficient in Microsoft Office Suite. Preferred Skills/Experience (Nice to Haves) Experience in the pharmaceutical industry. Experience with automation systems and processes. Physical Requirements Ability to work in both office and warehouse environments. Flexibility to work varied schedules across a 24-hour operation. Minimal travel required. Ability to stand, walk, and occasionally lift up to 25 pounds. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $107,400 - $179,000 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. 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