Operations Supervisor

Location: CAN, ON, Milton · On-Site

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Operations Supervisor, Distribution Center

About the Role

The Operations Supervisor provides hands-on leadership for the day-to-day operations of a distribution center team, with a primary focus on receiving and inbound operations. You will lead employees to safely and accurately receive, inspect, stage, and move healthcare products while meeting expectations for quality, service, productivity, and cost.

This role plans daily work, assigns labour, monitors operational KPIs, coaches employees, and resolves issues that could affect product flow or customer service. You will also partner with other supervisors and departments to support efficient operations across receiving, inventory, outbound, narcotics, and other warehouse functions.

What You’ll Do

• Lead, coach, and supervise employees to achieve safety, quality, service, productivity, and cost expectations.
• Plan daily warehouse activities, assign labour, and adjust resources based on inbound volume and operational priorities.
• Oversee receiving operations, including unloading, inspection, staging, receiving accuracy, product integrity, and inbound workflow.
• Ensure products are promptly moved to appropriate temperature-controlled, restricted, or designated storage areas.
• Monitor operational KPIs and employee performance, identify barriers, and take action to improve results.
• Coach and develop employees, recognize performance, and address performance concerns as appropriate.
• Ensure team members are properly trained and follow standard operating procedures, quality requirements, and safe work practices.
• Investigate and escalate receiving discrepancies, product damage, temperature concerns, and other operational risks.
• Coordinate importation requirements, product releases, receiving documentation, and related operational reporting.
• Partner with other supervisors and cross-functional teams to maintain efficient site-wide product flow.
• Support recruitment, onboarding, training, and development of new employees.
• Identify and support continuous improvement opportunities that strengthen safety, quality, productivity, and service.
• Serve as Site Security Officer and support site security requirements, controls, and follow-up.
• Serve as Health and Safety Lead, supporting inspections, investigations, corrective actions, and employee safety awareness.
• Act as Quality Person in Charge (QPIC) and/or Alternate Quality Person in Charge (AQPIC), as applicable, and support compliance with applicable Canadian requirements for controlled substances.
• Maintain the security of narcotics vaults, cages, and other controlled-access areas.

Basic Requirements

• 3+ years of relevant distribution center, warehouse, receiving, logistics, or related operational experience, including demonstrated leadership capabilities.

Preferred Skills/Experience

• Previous experience leading or supervising employees in a distribution center, warehouse, manufacturing, or logistics environment.
• Experience with receiving, shipping, inventory control, material handling, or warehouse operations.
• Experience working in a regulated, pharmaceutical, healthcare, or quality-controlled distribution environment.
• Experience monitoring warehouse KPIs, productivity, accuracy, quality, and service metrics.
• Experience with warehouse management systems, inventory systems, computers, and warehouse automation.
• Forklift, reach truck, order picker, or other powered industrial equipment experience.
• Strong attention to detail and commitment to quality and process compliance.
• Strong coaching, communication, problem-solving, and organizational skills.
• Ability to adapt priorities based on changing volume and operational requirements.
• Experience identifying or implementing continuous improvement opportunities.
• Experience supporting workplace health and safety programs.
• Familiarity with controlled substances, regulated products, site security, or QPIC/AQPIC responsibilities is an asset.

In-Office / Physical Requirements

• This is an on-site distribution center position.
• Must be able to work the assigned shift and adjust hours when operational needs require.
• Regularly works in an active warehouse environment and may spend extended periods standing or walking.
• Must be able to bend, reach, stretch, carry, and perform other physical activities required in a distribution environment.
• Must be able to lift and move up to 40 lbs. independently, with heavier items handled through team-lifting practices.
• A clear CPIC check may be required based on position and site requirements.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$74,200 - $98,900

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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