Customer Onboarding Specialist at McKesson in Irving, TX

Customer Onboarding Specialist
Location: USA, TX, Irving
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty Distribution customers. This is a hybrid role, requiring on-site presence at the Las Colinas office a minimum of two (2) days per week, with remaining days remote.
Specific in-office days may be designated based on team needs and business priorities.
Compensation: Target rate for this role is between $31 and $33 an hour with a 5% annual bonus.
Role Summary
The Customer Onboarding Specialist supports the end-to-end onboarding process for new customers, serving as a key point of contact to ensure accounts are set up accurately and ready for ordering.
This role works closely with cross-functional teams including Credit, Contract Administration, Regulatory, and Sales to coordinate onboarding activities, track progress, and resolve issues. The ideal candidate is detail-oriented, organized, and eager to learn in a fast-paced, team-driven environment.
Key Responsibilities
Support the end-to-end onboarding process for new customer accounts
Ensure all pricing, regulatory, and credit requirements are completed accurately before account activation
Partner with internal teams to coordinate onboarding steps and track progress
Monitor onboarding timelines and follow up to help meet SLAs
Provide day-to-day support for customer and stakeholder questions, including issue resolution and escalation as needed
Maintain accurate and timely documentation and workflow submissions
Assist in preparing status updates and onboarding reports for internal teams
Gather and review data from systems such as SAP, Salesforce, and Smartsheet to support onboarding activities
Identify opportunities to improve processes and reduce delays
Support special projects and additional onboarding tasks as assigned
Key Competencies
Detail-oriented with a focus on accuracy and quality
Strong time management and prioritization skills
Willingness to learn quickly and take feedback
Professional and collaborative approach to working with others
Ability to stay organized while handling multiple onboardings at once
Minimum Requirement
Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.
Education
Bachelor’s degree or equivalent experience
Critical Skills
0–2 years of experience in operations, customer support, sales support, or administrative roles
Strong communication and teamwork skills
Sound organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Problem-solving and analytical skills
Proficiency in Microsoft Office 365
Preferred Qualifications
Experience in the pharmaceutical or healthcare industry
Exposure to tools such as Salesforce, SAP, Smartsheet, or Tableau
Working Conditions
Hybrid, general office environment
This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$24.14 - $40.23
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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