Customer Relations Representative/Marketer at McCody in Williston, ND

Job Summary:

The Customer Relations Representative role serves as the primary liaison between a company and its clients, fostering positive relationships by resolving inquiries, complaints, and service issues via phone, email, or chat. They focus on high-quality service, maintaining product knowledge, processing orders, and improving customer satisfaction.

The Marketer role is responsible for driving brand awareness and customer acquisition by developing, implementing, and executing strategic marketing campaigns across digital and traditional channels. Key duties include market research, content creation, social media management, performance tracking, and cross-functional team collaboration to meet company sales goals.

Schedule:

• 9:00am - 5:00pm Monday-Friday w/ occasional weekend events
• 40 hours per week
  

Essential Roles, Responsibilities, and Duties:

The basic responsibilities of the Customer Relations Representative role includes, but is not limited to the following:

1. Establish and maintain strong relationships of loyalty and trust between new and existing customers, yourself, and the company using the company code of conduct and ethics as the foundation.
2. Provide an exemplary and seamless customer experience from the initial point of contact through the resolution of any inquiries or issues creating value for the customer while ensuring the customer feels valued and heard at every interaction
3. Preemptively identify potential areas of dissatisfaction and proactively enhance the customer experience
4. Understand and respond to individual customer needs and preferences
5. Improve customer retention and satisfaction and record measurable metrics
6. Engage directly with customers through communication channels such as in-person, phone, email, and social media
7. Address inquiries, resolve issues, and follow up using active listening, empathy, and documentation
   
8. Gather feedback and present in report format with supporting documents and recommended actions to aid in the continuous improvement of products and services
9. Collaborate with division managers and upper management to ensure seamless information flow and implementation of customer-focused strategies
   
10. Establish priorities; monitor the progress of projects and ensure that deadlines are met
11. Provide feedback to help develop more efficient methods of conducting workflows; submit improved method suggestions to upper management for evaluation
    
12. Prepare, review, keep record, and submit for processing documentation daily (coding item receipts and bills, repair reports, time sheets, etc.)
13. Assist customers in contacting the appropriate personnel concerning questions and documents
14. Provide general support to visitors when on site
15. Contribute to team effort by accomplishing related tasks as needed

The basic responsibilities of the Marketer role includes, but is not limited to the following:

1. Develop marketing plans that align with company goals and product launches
2. Create, launch, and manage campaigns across email, social media, and digital platforms
3. Identify target audience demographics, competitor trends, and consumer needs
4. Produce engaging content (blogs, social media, web copy) to boost brand awareness and ensure consistency
5. Track and analyze campaign ROI, website metrics, and performance data to improve future strategies
6. Coordinate with external agencies and manage campaign budgets
7. Gather feedback and present in report format with supporting documents and recommended actions to aid in the continuous improvement of products and services

Qualifications and Education Requirements:
An individual must be able to perform each essential job duty satisfactorily to perform this position successfully. The requirements listed below are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 18+ years of age
• Ability to lift 25+ pounds
• Pre-employment drug test and background check required

         * We are a Drug Free Workplace. Candidates are subject to pre-employment, random, reasonable suspicion, and post-accident drug and alcohol testing. Candidates must also pass a pre-employment background check. Passing the drug test, background check, and having a suitable Motor Vehicle Record are minimum requirements for this position. Failure to meet the company’s standards may result in disqualification from employment.

• Valid class D drivers license with a 3 year clean driving record for insurance purposes
• High school diploma or equivalent
  
• Previous experience in a customer service oriented role
• Articulately communicate efficiently, tactfully and professionally with customers and company personnel via in-person, phone, text, email, and software applications
• Detailed organization
• Self-starter
• Ability to multitask
  
• Ability to troubleshoot and resolve issues efficiently with the aid of division specific personnel
• Ability to take the initiative to increase the quality of one’s skills to become more efficient
• Ability to prepare and ask relevant and thorough questions of coworkers and supervisors to achieve results
• Knowledge of safety regulations

Perk Qualifications (not required):

• Construction knowledge

Skills:

• Read, write, and speak English
• Apply proficient/advanced computer, software, and application skills
• AI proficient
• Strong written and verbal skills for creating copy and delivering presentations
• Familiarity with SEO, SEM, content management systems (CMS), and social media platforms
• Ability to analyze data and turn it into actionable insights
• Ability to interpret documents such as safety rules, user instructions, protocols, warranties, estimates, and invoicing 
  Ability to deal with problems and high pressure situations in a calm, professional, and empathetic manner
  
• Perform mathematical functions pertaining to estimates, volumes, quantities, etc.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute ratio and percent
• Ability to interpret graphs in multiple formats
• Apply common sense understanding to carry out detailed but involved written or oral instructions
  

Physical Requirements and Demands:
The physical demands below are typical of those that must be met by an employee to successfully perform the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer contact may result in tense and stressful situations
• Extensive conversation via various methods
• Work requires sitting and typing for extended periods and walking; work may require climbing, bending, pushing, pulling and lifting objects
• Early morning starts and long hours may be expected according to project scheduling or seasonal demands

Workplace Environment:
The work environment characteristics below are typical of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position involves working indoors and outdoors
• Job hazards include exposure to dust, noise, fumes and all-weather conditions
• Potential for serious injury exists if equipment is misused, safety precautions are not taken, or safety policies are not adhered to

Additional Notes:
Applicant role and responsibilities may change at any time due to department staffing, supervisor requests, market changes, and any other factors that may affect the business structure.

If you are a dedicated individual with a passion for people and technology and possess some of the mentioned skills, we encourage you to apply for this exciting opportunity to build and create with us.

Compensation:

• Pay DOE, Potential $45,000/yr
  
• Vacation pay
• Holiday pay
• Benefit package available including:
• Medical, Dental, Vision Insurance w/ employment anniversary benefits for dependent and family health plans
• Life Insurance Policy
• 401K Matching