Engagement Manager at Mcaconnect in Remote

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title Engagement Manager Location Virtual with travel to client sites Description The Engagement Manager is responsible for driving customer satisfaction and growing revenue for their assigned accounts. They will be responsible for expanding existing services opportunities and the development of new cross-sell engagements. In addition to expanded opportunities, it will be the Engagement Managers responsibility to maintain and expand relationships within the account among the senior leadership team. The Engagement Manager will also serve as the central coordinator and liaison for interactions between MCA Connect and the Customer after an implementation project has been awarded. In addition, the Engagement Manager will serve as an escalation point for the customer beyond Delivery Director. Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title Engagement Manager Location Virtual with travel to client sites Description The Engagement Manager is responsible for driving customer satisfaction and growing revenue for their assigned accounts. They will be responsible for expanding existing services opportunities and the development of new cross-sell engagements. In addition to expanded opportunities, it will be the Engagement Managers responsibility to maintain and expand relationships within the account among the senior leadership team. The Engagement Manager will also serve as the central coordinator and liaison for interactions between MCA Connect and the Customer after an implementation project has been awarded. In addition, the Engagement Manager will serve as an escalation point for the customer beyond Delivery Director.