Dining Room Supervisor - FT at MBK Senior Living in Portland, OR

Dining Room Supervisor - FT

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description Schedule Friday-Tuesday. Variable hours. Pay rate DOE.

Job Summary: The Dining Room Supervisor is responsible for training, scheduling, directing and managing the dining room Servers to ensure residents receive the highest quality of customer service, efficiency and professionalism during their meal times.

Essential Job Duties (Include % of time for each responsibility):

• Manage, schedule, evaluate and direct the dining room Servers
• Ensure that Servers work efficiently and professionally at all times
• Ensure a sanitary dining room complying with all health and safety codes, licensing regulations and policies and procedures regarding the proper handling and serving of food
• Supervise and direct the cleaning of all dining and food service areas
• Ensure that tables are clean, pleasant and properly set
• Wait, clean, reset tables, return dishes to kitchen as needed
• Understand and comply with all federal, state and local regulations and all community policies and procedures concerning the department
• Develop and implement training, policies and processes to ensure that Servers are properly groomed, dressed and using proper etiquette and manners while waiting tables courteously, professionally and ensuring that all Team Members have successfully completed the Dining Room Training course with CCG
• Survey residents to determine their satisfaction levels with the service provided and make corrections as necessary
• Assist Servers, Cooks, and other Dining Services Team Members in the their job duties and assume their activities when needed
• Ensure that all residents are greeted and seated properly, making extra efforts to integrate new residents making them feel welcome and comfortable
• Supervise the tracking of resident attendance at meals and communicate to designated Team Member, those residents that have not come to the dining room for meal (for a safety check)
• Ensure the delivery of meals to resident rooms as required & tray charges are communicated to the Business Office.
• Report any safety or equipment issues to Director of Dining Services
• Aid in community marketing effort through positive interactions, dress and behavior
• Other duties as assigned or directed by the Director of Dining Services or designee of the Executive Director

Non-Essential Job Duties:

• Assist in breaking down deliveries, putting away stock, washing dishes, as needed
• Deliver meals to resident rooms as required, including tray collection from residents rooms after meal service

Requirements (Include: education, experience, special skills, licenses, and certifications):

• Minimum six (6) months experience in dining room operations
• Age over 18 years or have proper work permit and authorization documentation
• Background clearances as required by government regulations
• Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
• Minimum one year cooking experience and/or experience in a related position
• Some supervisory experience preferred
• Basic math skills (addition, subtraction) as required by the position (counting tracking meals/residents, etc.)
• Excellent communication skills including the ability to speak, write and read English
• Ability to operate standard serving equipment (salad bar cart, trays, silverware, etc.)
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during stressful or emergency situations
• Must possess the ability and desire to minimize waste and misuse of supplies/equipment
• Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors and the general public

Physical Demands (Include: lifting, carrying, pushing, pulling, bending, walking, standing, and sitting):

• Must be mobile and able to perform the physical requirements of the job
• Able to move intermittently throughout the work day and throughout the community
• Ability to lift/carry up to 20 lbs., push and pull carts as necessary

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.