Media Analyst at Mayo Clinic Rochester in Remote

Summary: Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first. They are seeking a Media Analyst to join their multi-disciplinary team, responsible for publishing, archiving, and retrieving information in multi-media formats while providing customer support and managing digital assets. Responsibilities: - The Analyst is part of a multi-disciplinary team which publishes, archives and retrieves information for Mayo Clinic in multi-media formats - The Analyst works with section and division colleagues, external vendors/suppliers and staff throughout Mayo Clinic to establish media specifications, performance requirements and business needs - Additionally, the Analyst participates in consultations related to best practices as well as policy and procedural guidelines - In collaboration with customers and section/division staff, utilizes analytical skills to create needs/requirements documents promoting existing services, products, resources and technology where applicable - Prioritizes work and schedule in order to meet deadlines and accommodate new projects - Coordinates the management of content in accordance with institution and accreditation standards - Guides customers through established processes for new/major redesign or content conversion - Reviews existing processes for continuous improvement opportunities and develops appropriate work groups - Maintains working knowledge of media technologies, file formats, electronic alternatives, policies and procedures regarding distribution of Mayo materials and copyright laws - Stays abreast of institutional standards and external regulations impacting media within the organization - The Media Analyst provides customer support, manages support tickets, and processes user requests for medical videos stored in digital asset management platforms - The Media Analyst also resolves metadata errors on incoming medical videos using a variety of clinical systems and data sources; manages complex taxonomies, metadata standards, and user-generated metadata; tracks and analyzes customer service and user engagement metrics to enhance service quality and user satisfaction; applies policies and procedures related to the use and management of medical videos; and creates and maintains training and help materials—such as video and slideshow tutorials, frequently asked questions (FAQs), quick reference guides (QRGs), and knowledgebase entries—for medical video platforms Required Qualifications: - Bachelor's Degree in management, business administration, information technology/science or industrial engineering from an accredited college or university AND a minimum of one year work experience in consulting, operations analysis, systems implementation, media publishing (print, electronic, Web), or relevant intern/co-op experience required; OR, an Associate's degree in business or information science and three years' work experience in consulting, operations analysis, systems implementation, media publishing (print, electronic, Web), or relevant inter/co-op experience required; OR High School diploma and seven years of work experience in consulting, operations analysis, systems implementation, media publishing, or relevant inter/co-op experience required - Proficiency with various publishing tools and systems as required by the specific assignment - Candidate must possess demonstrated customer service skills, problem-solving abilities, organizational skills, and the ability to maintain a high degree of professionalism and confidentiality - Flexibility and adaptability in a changing work environment and the willingness to upgrade skills over time is essential - Candidates must be able to work effectively in a consensus-style organization that expects and promotes teamwork Preferred Qualifications: - Master's degree in library science, information science, or related field, or certification in digital asset management - Relevant certifications including Certified Forms Systems Professional (CFSP) or Project Management Institute (PMI) - Experience using ServiceNow or other enterprise service management applications - Experience using Adobe Workfront or other enterprise work management applications - Experience creating training or educational materials for applications - Experience working in a healthcare, research, or academic setting - Familiarity with medical terminology, diagnostic codes (ICD-10), and procedure codes (CPT) - Familiarity with Epic Hyperspace or other electronic health record user interfaces - Familiarity with SQL or comparable database query languages - Familiarity with Tableau or other data visualization/business intelligence software Required Skills: Media publishing, Customer service, Data visualization Important Skills: Digital asset management, SQL, Adobe Workfront, Project management Nice-to-Have Skills: Medical terminology, Training materials creation, Problem-solving, Organizational skills, Flexibility, Teamwork Benefits: Medical: Multiple plan options., Dental: Delta Dental or reimbursement account for flexible coverage., Vision: Affordable plan with national network., Pre-Tax Savings: HSA and FSAs for eligible expenses., Retirement: Competitive retirement package to secure your future.