Medical Administrative Assistant

MEDICAL ADMINISTRATIVE ASSISTANT Location: Scottsdale, AZ, United States Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail. High school diploma or G.E.D. equivalent required. Minimum three years of secretarial, back office/front office experience in a physician's office or customer service role required. Outstanding interpersonal skills with a commitment to customer service required. Healthcare experience preferred. Completion of a medical terminology course preferred. Excellent oral and written communication skills. Strong computer experience with advanced proficiency in Microsoft Word and Excel. Excellent organizational, analytical, and problem-solving skills. Highly motivated, able to work independently. Able to multi-task and prioritize work load.   This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.  During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. This is a hybrid position and must be located within 100 miles of the Mayo Clinic Phoenix/Scottsdale, AZ campus for onsite expectations approximately 2 days per week.   Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future.