Field Service Installation Engineer at Mayfran… · Cleveland

Description

Summary: Manage the installation of equipment at various locations in order to ensure that project timelines are met by performing the following duties:

ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED:

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Will travel at least 75% of the time to customer sites throughout the U.S., Mexico, and Canada
• Acts as primary communication link between project engineers and plant management
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite installation.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops, maintains, and enforces site specific safety plans for each project. 
• Conducts daily safety inspections and weekly safety audits.
• Recommends cost-cutting measures.

SUPERVISORY RESPONSIBILITY: None.

Requirements

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Customer Service - Responds promptly to customer needs; Returns phone-calls and e-mails within 24-hours except for weekends and other time off. Meets commitments.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Accepts responsibility for own actions; Follows through on commitments. 
• Written Communication - Presents data effectively.
• Oral Communication - Listens and gets clarification; Participates in meetings.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Attendance/Punctuality - Is consistently at work and on time.
• Initiative - Seeks increased responsibilities.
• Innovation - Meets challenges with resourcefulness.
• Adaptability - Manages competing demands.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Diversity - Promotes a harassment-free environment.
• Safety and Security - Observes safety and security procedures.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Bachelor’s degree and two to three years related experience, or equivalent combination of education and experience.

Computer Skills: Microsoft Office applications.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 40 pounds. 

WORK ENVIRONMENT: While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.