Campaign Planning Specialist at Maxis Communications in Menara Maxis

Campaign Planning Specialist

Location: Menara Maxis

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The Campaign Planning Specialist manages all lifecycle aspects of Hotlink Prepaid & Hotlink Postpaid, including planning, organizing and executing campaigns/base initiatives while delivering incremental lifetime value & improved experience to our customers.

What are you accountable for? ​

• Plan/develop base initiatives/campaigns for Hotlink Prepaid/Postpaid customer base to drive adoption of key services, lower customer churn and increase customer ARPU

• Manage end-to-end campaign execution in collaboration with cross-functional stakeholders.

• Analyse customer data using analytics tool to gain insights on customer segments and understands how to best target, reach, and convert.

• Track and evaluate campaign success and continue to improve with corrective actions for future campaigns

• Deliver regular reports of campaign results, including take-up, analysis and evaluation of campaign KPIs

• Manage communication channels to Hotlink Prepaid/Postpaid customers, including SMS broadcast & App notifications.

What do you need for this role?

• Bachelor's Degree in a relevant discipline
• At least 2 year(s) of working experience in below-the-line targeted marketing within the telecommunications industry
• Know-how in Product Management, CVM or CRM is an added advantage
• Personal traits: Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and A team player

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.