Mid-Market Account Manager, Sarawak… at Maxis Berhad · Kuching

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

What are you accountable for?

• Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
• Protects organization’s value by keeping company information and tender confidential;
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable
• Assist collection team on customers’ aging.
• Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing.
• Develop Account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts
• Accountable on driving every opportunity to closure with a close plan.
• Keeping track of all post sales activities with timely delivery.
• Working closely with Solution Sales/Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs

• Relationship management skills and openness to feedback

• Tertiary education in business administration, sales or relevant field

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.

• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.