Junior Network Engineer at Maximus in Remote

Summary: Maximus is a technology and consulting services company, and they are seeking a Junior Network Engineer to support enterprise network operations. The role involves monitoring network performance, assisting with operational tasks, and collaborating with network engineers to maintain service delivery and operational continuity. Responsibilities: - Support enterprise network operations by monitoring performance and assisting with routine operational tasks across LAN, WAN, wireless, and external connectivity environments - Generate and maintain bandwidth and utilization reports, providing visibility into network performance and usage trends - Track and report on key performance indicators (KPIs), availability metrics, and service performance to support SLA compliance and operational oversight - Perform trend analysis to support capacity planning and identify potential performance or scalability issues - Maintain network documentation, including configuration records, diagrams, and operational procedures - Assist in preparing and distributing communications for planned outages and maintenance activities - Support incident response activities by assisting mid and senior engineers with monitoring, ticket updates, and basic troubleshooting tasks - Update and maintain records in enterprise systems (e.g., ServiceNow), ensuring accuracy and completeness of operational data - Collaborate with network engineers and operations teams to support service delivery and maintain operational continuity - Contribute to continuous improvement efforts by identifying opportunities to enhance reporting accuracy and operational processes Required Qualifications: - Experience supporting IT operations, network operations, or technical support functions in an enterprise environment - Ability to create and maintain reports on network performance, utilization, and availability metrics - Experience using reporting and analysis tools (e.g., Excel, dashboards, or similar platforms) - Basic understanding of networking concepts, including routing, switching, and network performance metrics - Ability to maintain technical documentation and operational records accurately - Experience supporting ticketing systems (e.g., ServiceNow) for tracking operational activities - Ability to follow standard operating procedures (SOPs) and assist with routine operational tasks - Strong attention to detail and ability to analyze trend data for reporting and capacity insights - Associate's or Bachelor's degree in Information Technology, Network Engineering, Computer Science, or a related field (or equivalent experience) - 1+ years of experience in network operations, IT support, or a related technical role Preferred Qualifications: - Experience supporting federal environments - Familiarity with network monitoring and reporting tools - Basic knowledge of ITIL or ITSM processes - Experience assisting with planned maintenance or outage communications - Exposure to large-scale enterprise network environments - Strong analytical and organizational skills - Ability to work collaboratively in team-based, operational environments - Effective written and verbal communication skills - CompTIA Network+ or similar entry-level certification preferred Required Skills: Network operations, LAN, WAN, Wireless networking, Network performance metrics, Routing, Switching, Network documentation, ServiceNow, Reporting and analysis tools, Excel, ITIL, ITSM, CompTIA Network+ Benefits: Health insurance coverage, Life and disability insurance, A retirement savings plan, Paid holidays, Paid time off, Short- and long-term incentives, Program-specific awards