Customer Service Representative - Healthcare at Maximus in El Paso, TX

Summary: Maximus is a company focused on providing quality customer service in the healthcare sector. They are seeking a Customer Service Representative to handle basic inquiries and support customers through various communication channels.

Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters)
- Calls are basic and routine
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Provides feedback when needed, provide input on call trends, processes, procedures, and training
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties

Required Qualifications:
- High School diploma or equivalent with 6 months of customer service experience
- Must be able to speak and read English clearly, professionally and fluently
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role
- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role
- May be required to work overtime and scheduled holidays
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion

Required Skills: Web Chat Communication, Computerized Tracking Systems, HIPAA Compliance, Medicare Claims Part, Medicare Claims Part B, Medicare Claims DME