Slots Guest Service Representative -Elko at Maverick Gaming in Elko,NV

Summary: Maverick Gaming is a company that operates casinos and hotels, and they are seeking a Slots Guest Service Representative to provide friendly and efficient service to customers. The role involves ensuring customer satisfaction in the slot machine area, handling payouts, and resolving disputes while maintaining a positive atmosphere for guests and coworkers. Responsibilities: - Safeguards company assets at all times - Circulates about the slot machine area assigned - Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times - Prepare or approves all slot payout vouchers for fills and jackpots - Assists in resolving all customer disputes - Observes strict confidence in regards to company related matters - Makes minor repairs and adjustments to slot machines as needed - Cleans interior/exterior of slot machines - Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so - For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings - For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts - For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company - Create a friendly atmosphere for guests and coworkers - Performs related and/or other duties as required Required Qualifications: - High School graduate or GED - Ability to obtain and maintain State of Nevada Gaming Card - Be able to work in a standing position for long periods of time (up to 8 hours) - Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision - Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance - This position typically works variety of shifts, including weekend and holidays - Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding - Possess basic math skills and have the ability to handle money - Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs - Punctuality and regular and reliable attendance - Honesty and Integrity - Be 21 years of age Required Skills: State of Nevada Gaming Card, Money handling, Slot machine repair, Play Maverick loyalty program, MICS, Jackpot processing, Courtesy Benefits: Housing options available after 90 days