Head of Design at Maven Clinic in New York City, NY

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is building the leading platform in women's and family health. Design is central to how we earn member trust, differentiate in market, and deliver on our clinical mission at scale. We are looking for a Head of Design to lead product design, brand design, and user research — and to help position Maven as a design leader in healthcare This is an AI-native role. We expect the person in this seat to use AI to move faster, think bigger, and raise the bar on what a small, high-performing team can produce. That means modernizing how the design org works — from research to production to cross-functional collaboration — and helping the rest of the company understand what's possible when design operates at its best. This role reports to the Chief Product Officer and sits at the intersection of business strategy, product craft, and brand. You'll lead a team of roughly 15 designers, translate company goals into design priorities, and bring a point of view that influences decisions at the executive level. We're looking for a leader who is close to the work, relentless about quality, and genuinely energized by the challenge of moving fast without losing craft. As the Head of Design, you will: Connect design to business outcomes Translate company goals into clear design priorities — and make sure the team is working on the things that move the needle Drive conversion, member engagement, and clinical outcomes through design, not just aesthetics Be a credible voice in executive forums: able to articulate why a design decision matters in terms of growth, retention, or clinical quality Navigate the complexity of serving two distinct audiences — members seeking care and employer/health plan clients configuring programs — without compromising either Set the vision and position Maven as a design leader Define a cohesive design vision across consumer and enterprise products, brand, and research Build and champion a design system that creates consistency at speed Establish the standards and culture that make great work repeatable, not accidental Bring a genuine point of view on what world-class healthcare design looks like — and help Maven earn that reputation publicly Lead product design across Maven's core programs Partner with product and engineering to deliver exceptional experiences across maternity, fertility & family building, parenting & pediatrics, and menopause Lead the design of AI-native product experiences — conversational interfaces, agent-driven workflows, adaptive onboarding — with clarity about what AI enables and where human judgment matters most Own brand design end to end Lead Maven's visual identity and brand expression across enterprise marketing, consumer product, and clinical communications Partner with go-to-market, clinical, and executive teams to maintain a brand that is distinctive, trustworthy, and mission-aligned Oversee agency partnerships and brand production pipelines Modernize how the team works Build an AI-native design practice: use AI tools to accelerate research synthesis, prototyping, production, and quality review — and establish workflows that become a model for the rest of the org Create the conditions to ship faster without sacrificing craft: clear prioritization, strong feedback loops, shared standards, and a culture that celebrates both speed and quality Embed user research as a core input to every decision, not a separate track that runs behind the work Build and develop the team Lead, grow, and retain a team of product designers and brand designers Create real career paths and give designers the context they need to do their best work Champion accessibility and equity in design practice We're looking for you to bring: 10+ years of design experience, including 4+ years leading multidisciplinary design teams in a product-led company A strong portfolio that demonstrates craft across both product design and brand — you have taste, and you can articulate why it matters Proven ability to connect design priorities to business goals — you think in outcomes, not outputs AI-native working style: you use AI tools daily, you've built workflows around them, and you have strong opinions about how they change what a design team can do Experience shipping AI-driven or conversational product experiences, or clear conviction about how to approach them Proven experience building and scaling design systems in complex product environments Experience running user research as a core function, not an afterthought A track record of partnering effectively with Product, Engineering, and Marketing at the executive level Strong communication and storytelling skills — you can present to a CEO and give a designer line-by-line feedback on the same day High standards and low ego: confident in your point of view, collaborative in how you get there Experience in healthcare, benefits, or complex B2B/B2C hybrid businesses is a strong plus Experience building brands in mission-driven or regulated industries is a plus Why this role Design at Maven is not a support function. It's a core driver of how we grow, how we retain members, and how we demonstrate our mission every day. The person in this seat has a direct line to the CEO and CPO, a talented team that wants to be pushed, and a genuine opportunity to help Maven become known for design — not just outcomes. The consumer and enterprise surface areas are both expanding. AI is opening entirely new design problems. Maven's brand is at an inflection point. And the tools available to a design leader today make it possible to move faster and build better than was realistic even two years ago. For the right person, this is one of the most interesting design leadership roles in healthcare. The base salary range for this role is $250,000 – $300,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.