Customer Service Representative at Mauser… · Charlotte

Summary: Mauser Packaging Solutions is dedicated to innovation and sustainability in packaging. They are seeking a Customer Service Representative to establish relationships with customers, resolve issues, and manage order entry and maintenance for assigned accounts. Responsibilities: - Establish relationships with customers by communicating and resolving issues - Responsible for order entry and/or maintenance for assigned accounts - Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer - Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members - Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary - Reviews orders after shipment for billing accuracy and any quantity item errors - Manages the issuing of credits, return authorizations and pallet returns - Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan - Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary - Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed - Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices - Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items - Files any customer paperwork such as shipping documentation or customer orders in a timely fashion - Performs other duties as assigned Required Qualifications: - 1-3 years customer service experience required - Microsoft Office Suite – basic to above-average computer skills including Excel - Ability to perform basic quantitative skills required - Ability to work with all areas of the business including plant and sales personnel - Professional verbal and written communication - Strong customer service advocacy and problem-solving skills Preferred Qualifications: - Associate or bachelor's degree preferred but not required - Manufacturing experience strongly preferred - CRM experience preferred Required Skills: Manufacturing experience, Customer service experience, Microsoft Office Suite, Excel, CRM, Basic quantitative skills, Customer service advocacy, Professional verbal communication, Professional written communication Benefits: Medical, Dental, Paid time off, Other competitive benefits