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New Home Sales Administrator - Kitchener at Mattamy Homes · Canada
Skills
Job Description
| Location: | Kitchener, Ontario |
|---|---|
| Company: | Mattamy Homes Canada |
| Department: | Sales Department, GTA Sales & Marketing |
| Employment Type: | Full-Time |
| Reports to: | Regional Sales Manager |
When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
In keeping with the Mattamy Mission to provide the Best Homeowner Experience, the New Home Sales Administrator is the first point of contact for prospective homebuyers visiting the sales centre or model homes. This role is responsible for creating a welcoming, professional, and engaging environment while supporting the sales team through administrative, coordination, and customer service activities. The New Home Sales Administrator plays a key role in delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.
This position works out of the Mattamy Homes Sales Centre and requires the ability to work a flexible schedule, including evenings, weekends, and holidays, in alignment with sales office operating hours.
What you’ll do
- Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner.
- Engage with prospective homebuyers, answer general questions, and direct them to Sales Advisors as appropriate.
- Maintain a clean, organized, and presentation-ready sales office and model home at all times.
- Deliver a warm and attentive experience by offering refreshments and ensuring every visitor feels welcomed, comfortable, and valued.
- Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic.
- Assist Sales Advisors with administrative tasks including document preparation, data entry, and filing.
- Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral.
- Answer and direct incoming calls and emails in a timely and professional manner.
- Schedule appointments and assist with coordination of client meetings, tours, and events.
- Support community events, launches, and special promotions as required.
- Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed.
- Follow all company policies, health and safety requirements, and procedures.
What you bring
- High school diploma required.
- Previous experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
- Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, realtors, and business partners.
- Excellent verbal and written communication skills.
- Highly organized with strong time management and attention to detail
- Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
- Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.
- Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism.
- Must be available to work in‑person, including weekends (Saturday/Sunday).
- Ability to work at various sales centers as required.
Bonus Points
- Post‑secondary education in business administration, real estate, or a related field.
Compensation
The expected hourly range for this position is $20.00 - $22.00. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside of this range, and we encourage all interested applicants to apply.
You are also eligible to participate in Mattamy’s annual bonus program, which gives you the opportunity to increase your total compensation if business and individual goals are achieved.
We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.
Who we are
Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.
Qualified applicants will be contacted directly by the Talent Acquisition team.