Enterprise Support Analyst Intern at Matson… · Walnut…

Summary: Matson Logistics is a leading ocean shipping and logistics provider in the Pacific. The Enterprise Support Analyst Intern will perform troubleshooting on hardware and software issues, provide technical assistance to users, and support site equipment and infrastructure. Responsibilities: - Support site equipment such as, but not limited to, Local Area Networks, voice and data communications, site hardware and software and site infrastructure - Directly or indirectly, assist other groups in IT services to help them complete their specific tasks - Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows is required, Mac OS is a plus.) - Experience with Windows desktops and laptops in a networked environment - Experience with iOS devices in a networked environment is a plus - Knowledge of Microsoft Office 365, cloud-based applications; ex., OneDrive, SharePoint, etc - Excellent problem solving and communications skills, especially over the telephone - Good interpersonal skills, highly energetic and attention to customer service Required Qualifications: - Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows is required, Mac OS is a plus.) - Experience with Windows desktops and laptops in a networked environment - Experience with iOS devices in a networked environment is a plus - Knowledge of Microsoft Office 365, cloud-based applications; ex., OneDrive, SharePoint, etc - Excellent problem solving and communications skills, especially over the telephone - Good interpersonal skills, highly energetic and attention to customer service - Core knowledge of Windows 10 O/S and W11 - Knowledge of technologies experience, messaging and hosted value-added services for, web and/or cloud services including exposure to SharePoint, OneDrive, and Office365 - Previous hands-on computer science experience in an enterprise setting, and/or technical courses in the related field Preferred Qualifications: - Understanding of wireless technologies is preferred - Experience with Apple laptop and Desktop support would be a plus - Previous hands on computer science experience in an enterprise setting - Authorized to work in the United States - Experience supporting IT hardware and software Required Skills: Windows 10, Windows 11, Windows desktops, Windows laptops, Mac OS, iOS devices, Microsoft Office 365, OneDrive, SharePoint, Cloud services, Local Area Networks, Wireless technologies, IT hardware support, IT software support