Manager, Visual Design - Agentic AI at Mastercard · Toronto

Manager, Visual Design - Agentic AI Location: Toronto, Canada Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Visual Design - Agentic AI Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Mastercard Agent Suite team is building what’s next at the intersection of agentic AI, commerce and payments. Launched in 2026, Agent Suite is a brand-new solution designed to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth. This new team is making it possible to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth. This is a true “zero-to-one” environment. We’re looking for builders, problem-solvers, and innovators who thrive in ambiguity, move fast, and are excited to shape new technology, new ways of working, and build a new category of enterprise solutions from the ground up. Join us as we take deep payments expertise, customer-centric insights and responsible AI principles to turn emerging agentic technology into real-world outcomes for banks, merchants, and partners. At Mastercard, design is more than what you see on a screen. We deliver innovative, differentiated product experiences at a global scale, using our skills to shape the future of payments and financial services.  As a member of the Design community, you’ll work with cross-functional partners to share desirable products with our customers. Overview: As Manager of Visual Design, Agent Suite, you will own and elevate the visual expression of Mastercard’s Agentic AI Consulting Products, shaping how Agent Suite is understood, adopted, and championed by enterprise clients and internal leaders. You will visual and presentation design—from early conceptual storytelling through compelling narrative experiences—ensuring every experience reflects Mastercard’s brand integrity while pushing the frontier of what enterprise AI products could look and feel like. You are a visual design leader who thrives at the intersection of enterprise products, storytelling, and AI. You understand how thoughtful visual and motion design can simplify complexity, influence decisionmakers, and accelerate product adoption in B2B environments. The Role Drive the visual approach that expresses the Agent Suite brand experience, including product concepts, executive presentations, motion design, and branded narratives, while working with Mastercard’s design systems and extending it for Agent Suite. Partner closely with the AI Consulting Products Chief of Staff and collaborate across Product, Go-To-Market, Sales Enablement, Thought Leadership, Marketing, and Operations to craft clear, compelling narrative experiences that articulate Agent Suite’s vision, roadmap, and future impact. Serve as the primary point of contact for visual design initiatives, delivering across simultaneous workstreams with enterprise visibility. Drive visual design best practices to optimize UI standards, presentation frameworks, and motion usage across Agent Suite products and platforms, strengthening consistency and trust across touchpoints. Plan and manage visual design initiatives — defining scope, sequencing work, aligning resourcing, and delivering high-quality outcomes that meet business and timeline expectations. Influence and motivate creative contributors (internal and external) to continuously raise the bar, fostering excellence in craft, execution, and collaboration. Model and reinforce team values and culture, contributing to a design‑forward, inclusive, and growth oriented environment within Agent Suite and across Mastercard. All About You Proven experience designing enterprise experiences, from early concepts and storytelling through design, testing, iteration, across a combination of digital, presentation, and brand touchpoints. A portfolio of work or design IP that clearly reflects strong visual systems thinking and aligns to enterprise‑grade product and brand design standards relevant to Agent Suite‑style offerings. Experience partnering with business, product, and technical owners across disciplines to drive outcomes throughout the full product development lifecycle—from vision setting through execution and launch. Comfort operating in a highly matrixed organization, collaborating seamlessly across functions, time zones, and seniority levels. Strong executive communication skills, with the ability to confidently present, storytell, and influence business leaders using visual narratives and design rationale. Solid understanding of B2B and B2B2B business models, particularly where complex offerings must be communicated clearly to enterprise decisionmakers. Motion design experience is strongly preferred, especially where motion is used to explain complex concepts, support product storytelling, or enhance enterprise brand engagement. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team. Pay Ranges Toronto, Canada: $109,000 - $158,000 CAD