Information Security Operations Analyst II at Mastercard · Pune

Information Security Operations Analyst II Location: Pune, India Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Information Security Operations Analyst II Overview • Responsible for delivering and improving Identity & Access Management (IAM) access services through operational optimization, standardization, and automation support. • Executes continuous improvement initiatives that reduce cycle time, rework, and escalations while improving user experience and control adherence. • Partners with application teams, engineering, governance, and service management to ensure access services are reliable, scalable, and auditable. Responsibilities • Support end-to-end access request fulfillment optimization while ensuring consistent execution against SOPs and controls. • Identify service friction points using ticket trends and stakeholder feedback; deliver incremental improvements. • Execute process enhancements such as SOP updates, workflow adjustments, and knowledge article maintenance. • Perform structured triage and contribute to root cause analysis (RCA) with guidance for complex cases. • Maintain operational quality controls to ensure accuracy, compliance, and audit readiness. • Develop and deliver regular service reporting and escalate risks early. • Execute UAT and validation activities for changes impacting access workflows. • Collaborate with Resolution teams and Engineering to document and track defects. • Serve as an SME for day-to-day access operations and tooling features. • Provide informal guidance to new team members as needed. Deliverables / Outcomes • Measurable reduction in rework, escalations, or repeat access issues. • Accurate and current SOPs, runbooks, and knowledge articles. • Consistent, reliable reporting with actionable insights. • Demonstrated adherence to controls and audit requirements. • Effective contribution to RCAs and corrective actions. • Successful execution of UAT and validation activities. Scope & Autonomy • Independently executes defined tasks and improvement items. • Escalates ambiguous or high-risk issues appropriately. • Leads small, well-scoped improvements end-to-end. Experience • Experience in IAM operations, access provisioning, or service management. • Exposure to ITSM practices and queue-based operations. • Working knowledge of IAM lifecycle concepts. Core Skills • Strong process discipline and attention to detail. • Analytical and data-driven mindset. • Clear written and verbal communication skills. • Structured problem-solving approach. • Effective collaboration across teams. Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.