Enterprise Operations Engineer I at Mastercard in O'Fallon, MO

Summary: Mastercard is a global leader in digital payments, empowering economies and people worldwide. They are seeking an Enterprise Operations Engineer I to monitor and solve problems within their Mission Control and Operations Application Support Team, focusing on automation and best practices. Responsibilities: - Monitor and respond to production level alerts across multiple applications - Take a holistic approach to problem solving by connecting the dots during production events - Review current toolsets to identify gaps and consult with core support teams to identify timely and cost-effective solutions - Work with a global team spread across tech hubs in multiple geographies and time zones - Share knowledge and mentor junior resources - Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement - Analyze ITSM activities of the platform and provide feedback to development teams on operational gaps or resiliency concerns - Maintain services by measuring and monitoring availability, latency and overall system health - Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity - Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices - Practice sustainable incident response and blameless postmortems Required Qualifications: - BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience - Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive - Effective written and verbal communication skills - Experience with algorithms, data structures, scripting, pipeline management, and software design - Experience supporting web-based applications, including SOAP and REST APIs, Tomcat, and Apache - Ability to write moderately complex SQL queries is highly desirable - Ability to help debug and optimize code and automate routine tasks - We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed - Interest in designing, analyzing and troubleshooting large-scale distributed systems Preferred Qualifications: - Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby Required Skills: Automation, Algorithms, Data structures, Scripting, Pipeline management, Software design, Web-based application support, SOAP APIs, REST APIs, Tomcat, Apache, SQL, Code debugging, Code optimization, C, C++, Java, Python, Go, Perl, Ruby, Large-scale distributed systems, drive, Decision making under urgency Benefits: Insurance (including medical, prescription drug, dental, vision, disability, life insurance), Flexible spending account and health savings account, Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave), 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, Deferred compensation for eligible roles, Fitness reimbursement or on-site fitness facilities, Eligibility for tuition reimbursement